[Tips & Tricks] Connecting to Net TV ("Philips server not found" message)
Just bought a 42PFL7665H today. Connected to the home network without any problems, but can't connect to NET TV.
Standard message 'Philips server not found. Try again later."
We've reset the router and tried adding the TV into the list of applications for the router, but nothing's working. Router is Linksys and our internet comes from Telenet cable.
Does anyone have any helpful suggestions?
Last edited by Philips; 10-06-2011 at 09:44 AM.
I have a 32pfl9705H and I have the same problem... I try like secreyjo to reset my router Dlink 624 and reset a lot of time the tv. I also try the server status site to check the NET TV site conditions and all seems to be ok... I try with wireless and cable connection from the tv ... nothing to do... Any suggestions?
Thanks a lot
Last edited by Philips admin; 12-09-2011 at 10:00 AM.
Reason: Link removed as it is not valid anymore.
As an update, the settings in the router are:
Port forwarding for the TV's static IP address to port 80 and TCP.
DMZ is disabled.
UPnP is enabled.
same issue here ...
Have a 40PFL7605H/12 since yesterday and also not able to connect to NetTV...
But Network is OK, I can accerss my synology nas and stream vids.
Tested with router, without, same issue ...
Did SW upgrade from USB with latest from website ....
Always, Standard message 'Philips server not found. Try again later."
any feedback or help is very welcome ...
cheers from swiss.
Some Hints & Tips:
The “Philips server not found” error is displayed by the TV because it cannot reach the Net TV portal. Most likely this is caused by a firewall setting in your router (or Modem). The firewall setting does not allow the TV to have free access to the open internet. Check firewall settings in your router, bring the firewall down to see if the TV can connect. Configure the IP address of your TV in the router to pass freely. Port 80 and port 443 must be accessible for the TV.
Put your TV to a normal channel, than press 123654 on the remote control. You see the Customer Service Menu (CSM). Check here if it displays the type number of your TV and the serial number. Without this info it will not be allowed to get access. Press the down button twice and find the MAC addresses of your TV.
When connected wired, Net TV is connecting and you only see the loading icon (running balls), disconnect the IP–cable between TV and Router, just for a second. That might just trigger the TV to load the Net TV homepage.
When you turn "on" the TV, do not access Net TV immediately. Let the TV perform its boot sequence first and access Net TV after one minute.
In the Menu of the TV is an option “Clear Net TV memory”. (Note: in the initial software in your TV this option is hidden under the option button on your remote control, not accessible when you can’t access Net TV). When accessible, try this.
Check if there is new software available for your TV. Go to www.p4c.philips.com and search for your type number. Download the latest software and have it installed. With this new software you will find a “Clear Net TV memory” option in the menu of your TV. You can try it, it might help.
If it still does not work, report the Ethernet MAC address (from menu CSM3) plus your contact details, TV–type and software version to email@example.com. We will check if we can see you connecting. Also let us know when you succeeded in getting connected.
Last edited by Philips; 11-09-2010 at 09:05 AM.
Same issue for 40PFL7605H/12 with Q5551_0.140.23.0.
Today phone support told me to re-install channels to fix the zapping black screen problem that I started to have after latest sw update and now I'm not able to connect to Net TV anymore.
"Philips server not found"
Nov. 9: See also this topic (important info regarding login problems).
Now it's working! Yesterday evening after 11:00 pm and the last try the tv connects to the diabolic philips server!!!
well well, yes it's working ... after having tried each point in the troubleshoot guide from the moderator, nothing to do ...
This evening, I started my Tv in order to get the MAC and other things requested to open a support case...
Ï also tried the net tv, just to try .. AND, yes, it's working ... why now ??? important it's working .. what else ???
I'm happy .... can finally play with all features of my new tv ....
merci, danke, grazie, thanks to the mod and all having contributed to this post ...
cheers from swiss
device type missing!
You mention that in the CSM menu the type-number of the TV is not listed, but it says; “See type plate”.
Originally Posted by franman
That is the reason why your TV fails to connect with the portal !!
The TV must communicate the correct type-number to the portal, if it does not, access is blocked.
Please contact the Philips Service organization for repair, contact details are on Philips.com
Please mention that the device type needs to be programmed into your TV. If you are not correctly (and free of charge) supported for this error, please escalate to NetTV.Support@philips.com.
Thx for the fast replay. I will do this...
Finally the needed pieces of information were programmed and the TV works like a charm...
I have a 56PFL9954H/12 and have only just tried to use NetTV but all I get is a "connecting" message and the option to STOP, I have tried powering off/on etc but this makes no difference.
Originally Posted by Philips
I've done a network reset but didn't make any difference and I know that the network connection is working as the TV can view movies that I have stored locally on my network, and the TV correctly gets its IP address dynamically assigned in the correct subnet with the correct dns and default router information, so believe that this is just an issue with what is stored in firmware/tv memory that I do not have access to. Other PC's on the network are able to PING the TV.
Having found this thread, I looked at the CSM menu and mine is the same, it says "See type plate" for the first two items.
I have checked the version of firmware on the machine and it says :
RRelease for TV543
whereas the latest software on Philips web site is :
English Date published 2010-07-15
So it is odd that the TV seems to have the same version but dated PRIOR to it being published ?
I have emailed Philips NetTV.Support@philips.com about this but received no reply anybody here (Philips) know how to get this sorted ?
Last edited by Viz; 08-02-2011 at 03:02 PM.
Reason: more info
Originally Posted by Viz
It clearly says: "Please contact the Philips Service organization for repair, contact details are on Philips.com......... If you are not correctly (and free of charge) supported for this error, please escalate to firstname.lastname@example.org."
So you first must contact your local Philips Service Support, you can start here.
BTW, was your TV in for a repair earlier? I'm trying to understand/find out why it mentions "See typeplate" in CSM.
Last edited by Philips; 08-03-2011 at 11:19 AM.