[Tips & Tricks] Connecting to Net TV ("Philips server not found" message)

[Custers]

Hi Philips Mod,

Thanks for your support! It helps for many problems...

I have had a problem with sound loss and yesterday an technician is coming home to change the SSB (main bord card). I think that he was in the hurry because he did not program the type and the number of my TV into the CSM 1 menu, like you explain here over.

Just a question before I call him again, Why don't you give us the possibility to correct this missing intro ourself?
You give us only the code to see de CSM pages 123654... I think it will be a code for entrance into the programming pages? xxx962

Philippe.

[Philips]

....Why don't you give us the possibility to correct this missing intro ourself?
You give us only the code to see de CSM pages 123654... I think it will be a code for entrance into the programming pages? xxx962 Philippe.

Hi Philippe,

You are right, CSM (Customer Service Mode) is read-only. This mode is used to improve communication with a help-desk.
To anser your question: We cannot give the customer access to the Service Alignment Mode as this will probably result in a lot of new helpdesk calls because they changed too much! This mode may only be used by experienced Service engineers who know what they are doing.

Sorry to hear that the Service guy did not do his job very well, but I'm aftraid you must call them again to solve your problem. BTW: In the near future we will be able to do these kind of things remotely via IP, but that does not help you now ofcourse .

[Custers]

Hi Philippe,

I'm aftraid you must call them again to solve your problem. BTW: In the near future we will be able to do these kind of things remotely via IP, but that does not help you now ofcourse .

Hi and happy to ear that you can remotely ajust the type and serial number of my TV...
What do you need to perform? 'cause the technical service don't give any answer till yet!

If you can will you help me?

[Toengel]

Hi,

Philips said that this will be possible in the near future... so, at the moment it is not possible to repair remotely. So, call your local service again!

Toengel@Alex

[Custers]

Hi Toengel,

;-)

[ulligw]

Hi,

I have similar problems with Net-TV:
Every time when I switch on my TV and start the Net-TV for the first time I get this error message:

"To complete Net-TV sign-in, please switch your TV off and on again."

Net-TV is not working. Than I delete the Net-TV memory in the settings and Net-TV is working again. It always start with the registration. I'm always select "register later". After this procedure Net-TV works fine until the next time I start the TV.

And EPG over network if also not working. Here I get the error message "Die gewünschte Seite ist nicht verfügbar"

My TV (40pfl8605/K02) is connected via ethernet cable to Fritzbox router.

Last SW version is installed.

Do you have any idea how to solve this problem?

Thanks,

[sadmemories20]

Hello,

in the menu point 1.1 and 1.2 just say "see type plate". What now
I have a 40PFL7605H with the newest software version 140.25.0 and the TV is connected with a cable with my router (MAC 00:90:3e:de:3b:57).

FranMan

Well, great work! You have helped me to improve my knowledge about this field. Thank you so much for sharing.



__________________
watch online movies

[franman]

You're welcome!
It also took me a long time to solve this issue. Conclusively, sharing the solution was no question at all.

[goreng17]

Hello NET TV Team,

I hope you can help me further.
I have 46pfl9705K/02 TV since about 7 months.
The First 5 months NET TV worked very well and then from Software
update to software update TV had more and more difficulties to
connect.Since update 140.34 and 140.36 no connection coud be done at
all.
Most of the time it says " Philips Server konnte nicht gefunden
werden" or something like this on Black screen "Close Nettv switch
your tv off an on and log in again. There is no differnce if I use
WLAN or LAN connection.
Nothing has changed in my periphery: 1. cable modem from Kabel
Deutschland 2. Siemens WLAN Router .
Connect via Router over Media Connect and from TV to PC is without problem.
A Samsung BD Player , my laptop and wii console connects without
problems to Internet.
Can you help me?
By the way, reaching Philips Server via icpphilips.com works, too.

My TV data are these:
MAC Adress: 00:90:3E;F7:23:0E
Production Number: VN1B1035002348
Sotfware 140.36.0
IP 192.168..2.100
Gateway+DNS1: 192.168.2.100
Sunet: 255.255.255.0
DHCP & Automatic IP

I hope you could help me, becaus one buy reason was "open" NETTV.
Thanks in advance,
Best regards
STefan Hirsch

[Toengel]

Hi,

your Gateway and DNS have the same IP as your TV?

But I also noticed that since firmware 140.36 it takes MUCH more time to connect to the network. More than 5 minutes sometimes (I am wired connected to my router).

Toengel@Alex

[rvdheij]

Similar problems with 32PFL8605. Unable to connect with 140.27, upgraded to 140.36 and does not work. When I do the full re-installation (including channel scanning) Net TV works, so my wired network has no issue. Once the TV went to standby it refuses to connect. -Rob

[tolgaakcan]

I have the same problem. NETTV worked for several months and now not onnecting to server. I have same router same ip ony fw is upgraded.
I don't understand. I checked ports so they are open.
Yesterday I connected once then tried again not succeded. I have been having this problem for 5-6 days..I seriously doubt that is because of new firmware.. is there any chance to give me a link of previous fw so I can downgrade and try.
thnks tolga

Hello NET TV Team,

I hope you can help me further.
I have 46pfl9705K/02 TV since about 7 months.
The First 5 months NET TV worked very well and then from Software
update to software update TV had more and more difficulties to
connect.Since update 140.34 and 140.36 no connection coud be done at
all.

[rvdheij]

Similar problems with 32PFL8605. Unable to connect with 140.27, upgraded to 140.36 and does not work. When I do the full re-installation (including channel scanning) Net TV works, so my wired network has no issue. Once the TV went to standby it refuses to connect. -Rob

I've been a lot more patient with the TV lately. First time after switching the TV on, Net-TV typically times out after 2 minutes. When I go back, and try again it sometimes gets to the portal after 45 seconds or so. It may still take a minute before it responds to the remote control.

Doubt it is the firmware. I've been using 140.27 for a few months and never noticed this. Upgrade to 140.36 was just in the hope it would fix the problem. -Rob

[tolgaakcan]

Can anybody know how to download previous FW?

[tolgaakcan]

I assume philips doesn't publish ex- firmwares. My TV is 46PFL8605/12 so does anybody know where to download it?
Thanks..
Tolga