[Tips & Tricks] Connecting to Net TV ("Philips server not found" message)

[tolgaakcan]

Dear All,

I have downgraded my TV (8000) to 140.34 to see the cause of the connection problem to NETTV server.

Unfortunately it didn't change anything. So that is not only because of the latest FW.

There may be problem with the server. So I will keep previous FW (140.34) for a while to test the TV.

So I suggest Philips to check with the servers to make sure that they work properly.

Are any one of you experiencing connection problem recently? Please do comment and let us know your FW please..

[tolgaakcan]

I have just called Philips to find out if they have the same problem on nettv. They said they had some problem on Friday 3rd and 4th but it is normal now.
He also said that some ISP users experiencing connection problems with NETTV in Turkey. So that maybe because of reverse DNS registration or blocked ip address.

So I will have to try TV with some other ISP's internet connection to see what exactly causes that problem.

[Toengel]

Hi,

maybe you can set up a different DNS IP in your router...

Toengel@Alex

[tolgaakcan]

Yes, I thought of that DNS thing.. I will definitely try that . I found out that there is only 3 different DNS is allowed.
So I will try that tonight. What I don't understand is I had access to nettv since January up to 21 may.
Something happened and it is gone.
I had no problem before. I had same settings same router and same ISP..

Hi,

maybe you can set up a different DNS IP in your router...

Toengel@Alex

[tolgaakcan]

May be there is list of things happened that resulted that.. Slow connection speed with the problem of 140.36 coupled with DNS problem.

[genwhisper]

Hi,

recently I've replaced my old wireless router with Linksys E4200 and found that my Philips 46PFL9705 could't access Net TV.

First of all I've checked network settings in my TV (to be sure it's delivered from router) - everything was ok. All other devices (such as laptops, PDA's, network multimedia player) works without any kind of issues.

After several unsuccessful attempts I tried to get some info from forums and at last got here.

My TV has the latest FW (at the moment of this post). Router configured without network limits (all outgoing requests are allowed).
I'm also tried to check details via CSM (by pressing 123456 on remote) - and was failed to do this.

What else should I do in my case?

Thanks in advance for any advise!

[Toengel]

I'm also tried to check details via CSM (by pressing 123456 on remote) - and was failed to do this.

Hi,

this only works if you are in TV mode...

Toengel@Alex

[genwhisper]

Hi,

this only works if you are in TV mode...

Toengel@Alex

it was in TV mode of course

Thanks!

[Toengel]

Hi,

I did not check your numbers... they are wrong... 123-654 is right...

Toengel@Alex

[tolgaakcan]

Try to make sure if your tv in home network first. So youve got to check on the ip to see what it is. Then ping to the ip from your computer on the same network. If the packages are ok. Then check if tv tuned to auto ip mode not static. Make sure subnet mask and dns are ok.
If everyting is ok. Try clearing net tv memory.
What error message you getting?

[genwhisper]

Try to make sure if your tv in home network first. So youve got to check on the ip to see what it is. Then ping to the ip from your computer on the same network. If the packages are ok. Then check if tv tuned to auto ip mode not static. Make sure subnet mask and dns are ok.
If everyting is ok. Try clearing net tv memory.
What error message you getting?

As I mentioned I've done all these steps before. But nothing is changed. Error was the same "Can't access Philips server".

[tolgaakcan]

Hi Again, If you are experiencing the same problem then your tv has a defect. So it has to go to service center to get standby software reinstalled.. I had experienced that problem assuming that is because of my connection or something. But it wasn't..
So please see http://www.supportforum.philips.com/...ay-2011)/page4

I have good news. My tv has been fixed. So please ask your rep center to re instaal component software. The service center should take care if it. They didn't understand what caused that connection problem however they had the solution. That's what matters now. What the hell happend on 22dn may my tv was just failed to connect so you should have the same problem I guess.
I think philips should investigte the possible cause.

[genwhisper]

Hi Again, If you are experiencing the same problem then your tv has a defect. So it has to go to service center to get standby software reinstalled.. I had experienced that problem assuming that is because of my connection or something. But it wasn't..
So please see http://www.supportforum.philips.com/...ay-2011)/page4

Hi,

I've read suggested topic carefully but it's ambiguously for me that this problem related to something within TV (and it was confirmed by others in this discussion). Rather I'd think it's something in new FW's or remotely on Philips' side.
Anyway thanks for info!

[tolgaakcan]

Hi, No you can trust me on this. I got downgraded the tv to previous fw, tried every possible scenario. Changed ISP, alternative DNS numbers changed Wifi adaptor, modem everything..
Didn't work out. So I am kinda expert on it right now.
By the way I was the first one encountered such an error and happened to have found out the solution. Thx to forum I get to share it..

[Viz]

You mention that in the CSM menu the type-number of the TV is not listed, but it says; “See type plate”.
That is the reason why your TV fails to connect with the portal !!
The TV must communicate the correct type-number to the portal, if it does not, access is blocked.
Please contact the Philips Service organization for repair, contact details are on Philips.com
Please mention that the device type needs to be programmed into your TV. If you are not correctly (and free of charge) supported for this error, please escalate to NetTV.Support@philips.com.

I have a 56PFL9954H/12 and have only just tried to use NetTV but all I get is a "connecting" message and the option to STOP, I have tried powering off/on etc but this makes no difference.

I've done a network reset but didn't make any difference and I know that the network connection is working as the TV can view movies that I have stored locally on my network, and the TV correctly gets its IP address dynamically assigned in the correct subnet with the correct dns and default router information, so believe that this is just an issue with what is stored in firmware/tv memory that I do not have access to. Other PC's on the network are able to PING the TV.

Having found this thread, I looked at the CSM menu and mine is the same, it says "See type plate" for the first two items.

I have checked the version of firmware on the machine and it says :
Q5492-0.26.78.0
RRelease for TV543
Generation Date
9/07/2010 11:01:10

whereas the latest software on Philips web site is :
Version 000.026.078.000
English Date published 2010-07-15

So it is odd that the TV seems to have the same version but dated PRIOR to it being published ?

I have emailed Philips NetTV.Support@philips.com about this but received no reply anybody here (Philips) know how to get this sorted ?