[Tips & Tricks] Connecting to Net TV ("Philips server not found" message)

[Viz]

VERY POOR - 3 weeks on and NOTHING from Philips !
I was able to return mine and will be avoiding ALL Philips TV's from now on - A lucky escape, not the level of service expected when buying such a product.
Good luck to everyone who has one of these.

[tolgaakcan]

Dear Viz,
This problem is caused by some defect on your TV. so you need to get it fixed. Service center has to install standby and component software. I dont know that caused that but not important so pls get it sorted. NO way to fix it yourself.
service upload should take about a minute..

[Viz]

Hi tolgaakcan,
No longer my problem, would have liked it fixed but Philips support was non existent, never replied to my emails or called me back, so now I don't have the TV, it is someone else's problem and I am looking for a new NON PHILIPS one.

[tolgaakcan]

Ok. just wanted to help. however it would have taken a minute to fix it though. Anyway I totally aggre with you that philips must pay attention to those problems. There are major problem with their tv that has to be fixed and improved. I admire samsung they got everything on 2011 series. Let alone connection problems. You can run web based video without having to run via component software.

[Chrissie18]

Apperently this differs per country.
I was told to be called by the tech-service. I was called one day later. I thought it would be to make an appointment to come by, but the man explained Philips was aware of the problem and was working had on the solution.
He said the had it almost finished, but needed more testing. which could take 3 wks at the most.
I've heard other people saying dates of week 34 at the latest (think this is beginning of sept?)

[Toengel]

Hi,

week 36...

Toengel@Alex

[Chrissie18]

Hi,

week 36...

Toengel@Alex

Excuse me.. You're right. week 36.
And now I've checked it to make up for it: It's the week of 5 september..

[Toengel]

Hi,

but week 34 would be nice = this week ^^

Toengel@Alex

[Toengel]

Hi,

Firmware 140.40 has been released for 8000/9000/21:9 series...

Give it a try...

Please state feedback (8xx5, 9xx5 series) here: http://www.supportforum.philips.com/...s-(2010-models)

Toengel@Alex

[Philips - Mark]

We are happy to announce availability of new software that can take care of the connectivity issue.
I apologize for the poor communication on this subject, for a while it was not clear what was causing the problem.

Cause:
Our portal connection is handled over HTTPS (Secured). In this secured protocol certificates being communicated between portal and device. We found out that the browser version of Opera provided in the 2010 range TV’s is delaying this communication, causing very slow performance of Net TV or even no connection at all.

With help of software engineers from Opera we could correct the Opera browser software.

New software:
The software Q5551_1.140.40.0 is now available for xxPFL9xx5x/xxx and xxPFL8xx5x/xx
The software Q5553_1.140.40.0 will come available next week for xxPFL7xx5x/xx
The software Q5553_11.140.40.0 will soon come available for 58PFL9955H/xx

Just search for your TV-type number on Philips.com, go to the support section to find the software plus installation instructions.

The issue mentioned above is only related to the 2010 range of TV’s.
The 2009 range, 2011 range and blu-ray players with Net TV are not affected.
There is nothing wrong with the Net TV portal, it was up and running all the time and has sufficient capacity to support all the connecting devices.

[Toengel]

Hi,

I just downloaded the 140.40 for my 58PFL9955H/12.

Thanks Mark for posting this clarification!

Toengel@Alex

[tolgaakcan]

Thank you Mark. Please let us know the improvement on any problem next time on weakly or daily bases. Since we had no answer so long we thought that you guys taking a long holiday or something.
I appreciate you finally got back to us.

Any improvement on the solution of sound drop issue?

[Muccie]

Dear Philips,

Great news ! But.... why is this new version ONLY available as download and install via USB and NOT as update via the TV set ? It is so annoying that the TV set itself keeps "saying": no new firmware while there actually is new firmware available.

This by the way also applies for the HTS's.

Thank you !

[tolgaakcan]

Thank you good point..

[StefanTV]

We are happy to announce availability of new software that can take care of the connectivity issue.
I apologize for the poor communication on this subject, for a while it was not clear what was causing the problem.

Cause:
Our portal connection is handled over HTTPS (Secured). In this secured protocol certificates being communicated between portal and device. We found out that the browser version of Opera provided in the 2010 range TV’s is delaying this communication, causing very slow performance of Net TV or even no connection at all.

With help of software engineers from Opera we could correct the Opera browser software.

New software:
The software Q5551_1.140.40.0 is now available for xxPFL9xx5x/xxx and xxPFL8xx5x/xx
The software Q5553_1.140.40.0 will come available next week for xxPFL7xx5x/xx
The software Q5553_11.140.40.0 will soon come available for 58PFL9955H/xx

Just search for your TV-type number on Philips.com, go to the support section to find the software plus installation instructions.

The issue mentioned above is only related to the 2010 range of TV’s.
The 2009 range, 2011 range and blu-ray players with Net TV are not affected.
There is nothing wrong with the Net TV portal, it was up and running all the time and has sufficient capacity to support all the connecting devices.

Thanks for your update Mark. Hopefully Philips has learned from this case in terms of communication.

Suggestion: create a Twitter account or give also active feedback on your own Facebook page (http://www.facebook.com/Philips-Net-TV).