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  1. #1
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    vertical shadows on 46pfl9705

    Hi,

    I have been watching this forum for some time now - after buying a new 46" 9000 series televison in June.

    Our televison suffered what is known as DSE (dirty screen effect) an after discussion with the supplier we received a new set. Bad news is this one also suffers the DSE on pictures where light single shots or horizontal panning is going onscreen.

    Others on the forum I notice have had the same, i have paid over £2000 pounds for a televison that although great overall fails with the DSE.

    How do I get this resolved?

    Thank you

    Kevin

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    Quote Originally Posted by T6 KFR View Post
    Hi,

    I have been watching this forum for some time now - after buying a new 46" 9000 series televison in June.

    Our televison suffered what is known as DSE (dirty screen effect) an after discussion with the supplier we received a new set. Bad news is this one also suffers the DSE on pictures where light single shots or horizontal panning is going onscreen.

    Others on the forum I notice have had the same, i have paid over £2000 pounds for a televison that although great overall fails with the DSE.

    How do I get this resolved?

    Thank you

    Kevin
    Hi Kevin.


    I would advise you to contact your local customer service. Remember to have your model number, serial number and date of purchase available.

    Best regards,
    Benedickte
    Forum Mod

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