no sound from xtreamer prodigy connected with hdmi

[yreiter]

just bought philips 55pfl8007k. When i try to connect the extreamer with hdmi cable - is see video but no sound. When i connect the extreamer to other philips tv i have - i can see video and sound. Tried to switch cables. including 1.4 hdmi. switch ports on tv. slept for only 2 hours. Nothing helped. please help.

If i cannot solve this issue, can i connect the extreamer with hdmi to tv, and at the same time connecting digital output from streamer to "audio in/vga/dvi" at tv? If yes, how can i map "audio in" to the hdmi port?

thanks

[Philips - Benedickte]

just bought philips 55pfl8007k. When i try to connect the extreamer with hdmi cable - is see video but no sound. When i connect the extreamer to other philips tv i have - i can see video and sound. Tried to switch cables. including 1.4 hdmi. switch ports on tv. slept for only 2 hours. Nothing helped. please help.

If i cannot solve this issue, can i connect the extreamer with hdmi to tv, and at the same time connecting digital output from streamer to "audio in/vga/dvi" at tv? If yes, how can i map "audio in" to the hdmi port?

thanks

Hi Yreiter.

Welcome to our forums.

Could you please confirm to me what software version you have on your TV?
Set the sound output on your extreamer to AC3 and please post back the result.

Thank you.
Best regards,
Benedickte

[yreiter]

Hi Yreiter.

Welcome to our forums.

Could you please confirm to me what software version you have on your TV?
Set the sound output on your extreamer to AC3 and please post back the result.

Thank you.
Best regards,
Benedickte

Thanks Benedicte. Nice meeting you. I'm using the last version 133 or something. there is no way to set the sound to AC3.

[Toengel]

Hi,

a new firmware 133.4 has been released... please try again...

Toengel@Alex

[yreiter]

Still no sound with 133.4.

[andrejk]

Hi,

i have 40pfl8007k and have the same problem.
Sound works for some content and does not for other on Extreamer Prodigy. It works OK on other HDMI devices.
It works OK on my 4 year old Sharp.
I have latest FW.

What can be the cause for that ?

[andrejk]

As for sounf to AC3, there are only other setting available.
It works OK over mediashare (Twonky).
But no subtitles there, otherwise Extreamer would not be needed.

[Philips - Benedickte]

As for sounf to AC3, there are only other setting available.
It works OK over mediashare (Twonky).
But no subtitles there, otherwise Extreamer would not be needed.

Hi Andrejk.

What are the other options available?

Best regards,
Benedickte

[andrejk]

Hi Andrejk.

What are the other options available?

Best regards,
Benedickte

Dear Benedickte,

i have this options for Audio HDMI output:
-2Ch PCM
-Bit-stream
-Multi-Ch PCM

thank you for looking on this problem.

br,
Andrej

[Philips - Benedickte]

Dear Benedickte,

i have this options for Audio HDMI output:
-2Ch PCM
-Bit-stream
-Multi-Ch PCM

thank you for looking on this problem.

br,
Andrej

Hi Andrej.

Please set the audio HDMI output to either of the PCM as this is the same as AC3 codec.

Please report back the result.

Best regards,
Benedickte.

[andrejk]

Hi Andrej.

Please set the audio HDMI output to either of the PCM as this is the same as AC3 codec.

Please report back the result.

Best regards,
Benedickte.

Dear Benedickte,

i have tried all 3 options, and sadly it does not work.
As i said. It works woth some meda content, but mostly not.

thanks and br,
Andrej

[majorusa]

Benedikte,

I really wonder if you read the topics. The behavior described above is the LPCM bug I mentioned since 132.5.3 fw. The 6xx7 and up series simply does not understand LPCM sound. I tested this with several mediaplayers and this is a fact. Stop asking people to change settings in their mediaplayers. The TV is the culprit. Better ask your guys who develop the firmware to fix this asap.

One more thing: this is an undeniable reason to return as faulty any Philips TV 2012 model from the series 6xx7 up and to ask for a refund.

[Philips - Benedickte]

Benedikte,

I really wonder if you read the topics. The behavior described above is the LPCM bug I mentioned since 132.5.3 fw. The 6xx7 and up series simply does not understand LPCM sound. I tested this with several mediaplayers and this is a fact. Stop asking people to change settings in their mediaplayers. The TV is the culprit. Better ask your guys who develop the firmware to fix this asap.

One more thing: this is an undeniable reason to return as faulty any Philips TV 2012 model from the series 6xx7 up and to ask for a refund.

Hi Majorusa.

We are asking these questions so we can get more information. The more information we got the easier it will be to find a solution. I have reported this to the development, but it doesn't take one day to find a solution and "make" a new software.

BR,
Benedickte

[Manuel]

I think that's wrong...... PCM/LPCM it´s not iqual to AC3, AC3 it's Bitstream.

Bitstream - compressed audio data, lossy or not, DD (AC3), DTS, DTS HD, etc
PCM/LPCM - Nom compressed audio data

Hi Andrej.

Please set the audio HDMI output to either of the PCM as this is the same as AC3 codec.

Please report back the result.

Best regards,
Benedickte.

[enigma]

I can confirm this problem. I have sound on my 37plf6007 only when set audio mode to RAW and play video with 5.1 audio track. LPCM not work. My son is crying, please make something

Regards.
Peter