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  1. #1
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    EN Digital Terrestrial Receiver DTR 230

    My DTR 230 set top box has been working perfectly but now will not switch on. (This device has a green light which shows when the box is 'on' and goes out when the box is 'off'; the green light is there permanently.) I have unplugged the box from the mains, then plugged in again; the green light starts flashing and the screen briefly shows 'loading' but then goes blank and the green light on the box comes back on and stays there. I have tried changing the remote control batteries, which makes no difference. I have also checked that the connections are fully plugged in.

  2. #2
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    Philips - Benedickte's Avatar
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    Quote Originally Posted by RayMeredith View Post
    My DTR 230 set top box has been working perfectly but now will not switch on. (This device has a green light which shows when the box is 'on' and goes out when the box is 'off'; the green light is there permanently.) I have unplugged the box from the mains, then plugged in again; the green light starts flashing and the screen briefly shows 'loading' but then goes blank and the green light on the box comes back on and stays there. I have tried changing the remote control batteries, which makes no difference. I have also checked that the connections are fully plugged in.
    Hi RayMeredith.

    Welcome to the forums.

    I would advise you to contact your local customer service (Pace) on telephone 0800 07301732. They are open Monday - Friday 9am - 5pm.
    Remember to have model number, serial number and date of purchase ready when you are calling them.

    Best regards,
    Benedickte
    Forum Mod

  3. #3
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    Quote Originally Posted by Philips - Benedickte View Post
    Hi RayMeredith.

    Welcome to the forums.

    I would advise you to contact your local customer service (Pace) on telephone 0800 07301732. They are open Monday - Friday 9am - 5pm.
    Remember to have model number, serial number and date of purchase ready when you are calling them.

    Best regards,
    Benedickte
    Thanks, Benedickte. I have tried the number that you have suggested but get a "sorry, the number you have called is not available" recorded message. Any chancethat you gave me the wrong number?

    Ray.

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    Quote Originally Posted by RayMeredith View Post
    Thanks, Benedickte. I have tried the number that you have suggested but get a "sorry, the number you have called is not available" recorded message. Any chancethat you gave me the wrong number?

    Ray.

    Hi Ray,

    I'm really sorry I can see I've done a typing mistake. 0800 073 1732 is the right number.

    Hope this was to help.

    Benedickte.
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  5. #5
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    That's ok. I have called the number and spoken to an advisor at Pace. She asked me to try a few things but none worked. She thinks that, as I have tried new batteries with no difference, the hand set is faulty. As that model is no longer manufactured, they can not help me.

    Ray.

  6. #6
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    Quote Originally Posted by RayMeredith View Post
    That's ok. I have called the number and spoken to an advisor at Pace. She asked me to try a few things but none worked. She thinks that, as I have tried new batteries with no difference, the hand set is faulty. As that model is no longer manufactured, they can not help me.

    Ray.
    Good afternoon Ray

    Thank you for your feedback. Please see your PM regarding this.

    Benedickte
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