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  1. #1
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    24PFL3507H/12 issue playing bigger mp4 files over DLNA

    Hi there,
    I tried to play several mp4 files using DLNA from my NAS. The smaller ones play fine (<100MB?), the "bigger" (500-800 MB) ones do not. The TV gives the error that the both video and audio codec are not supported. Which isn't true... When i play the same file using an usb-stick there is no problem. Other DLNA devices (like PS/3 and tablet) play the movie without problems from same NAS (Synology with latest firmware). Attached mediainfo export file with the mp4 settings.
    The filesize (and network performance) itself don't seem to be the problem also because the TV can play an 24GB HD movie (M2TS) from the same DLNA server flawlesly.
    I updated the firmware to the latest available online (T921E 2.12 / 2012/07/20).


    What is wrong? It's real a dealbreaker.
    Attached Files Attached Files

  2. #2
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    Quote Originally Posted by llandaff View Post
    Hi there,
    I tried to play several mp4 files using DLNA from my NAS. The smaller ones play fine (<100MB?), the "bigger" (500-800 MB) ones do not. The TV gives the error that the both video and audio codec are not supported. Which isn't true... When i play the same file using an usb-stick there is no problem. Other DLNA devices (like PS/3 and tablet) play the movie without problems from same NAS (Synology with latest firmware). Attached mediainfo export file with the mp4 settings.
    The filesize (and network performance) itself don't seem to be the problem also because the TV can play an 24GB HD movie (M2TS) from the same DLNA server flawlesly.
    I updated the firmware to the latest available online (T921E 2.12 / 2012/07/20).


    What is wrong? It's real a dealbreaker.

    Hi llandaff.

    Welcome to the forums.

    Could you please provide us with one of the files that doesn't play?

    Thank you

    Best regards,
    Benedickte
    Forum Mod

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    I've sent you a private message containing url and pw

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    Quote Originally Posted by llandaff View Post
    I've sent you a private message containing url and pw
    Hi llandaff.

    Thank you so much. Will have a look at this.

    Benedickte
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    Hi llandaff.

    Could you please confirm to me what media server you are using?

    Thank you.
    Benedickte
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    Using the dlna media server on a Synology nas model DS213+.

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    Hi Benedickte,
    Any news? I tried to play the mp4's on my other (older) philips tv (using DLNA) and they played fine. Sounds like software on the 24PFL3507H/12 ...
    Llandaff

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    Quote Originally Posted by llandaff View Post
    Hi Benedickte,
    Any news? I tried to play the mp4's on my other (older) philips tv (using DLNA) and they played fine. Sounds like software on the 24PFL3507H/12 ...
    Llandaff
    Hi Llandaff.

    We are still looking into this. I will let you know as soon as we know more.

    Benedickte
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    Quote Originally Posted by Philips - Benedickte View Post
    Hi Llandaff.

    We are still looking into this. I will let you know as soon as we know more.

    Benedickte

    If you need a second opinion, i have the same DS213+ and a 42PFL4307T.

    My Philips SmartTV plays all filesizes from the Synology, I think the biggest one was around 16gigs.


    It plays alle the video-formats i throw at it - mkv, avi, vobs, 3d-movies - everything.

    Currently on firmware 0.79.4

    /Torben

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    Quote Originally Posted by tjunge View Post
    If you need a second opinion, i have the same DS213+ and a 42PFL4307T.

    My Philips SmartTV plays all filesizes from the Synology, I think the biggest one was around 16gigs.


    It plays alle the video-formats i throw at it - mkv, avi, vobs, 3d-movies - everything.

    Currently on firmware 0.79.4

    /Torben

    Hi Torben.

    I can see you are running an old software on your set. Please update to latest software that came live yesterday from teh support page (93.0).

    Best regards,
    Benedickte
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    Quote Originally Posted by Philips - Benedickte View Post
    Hi Torben.

    I can see you are running an old software on your set. Please update to latest software that came live yesterday from teh support page (93.0).

    Best regards,
    Benedickte
    Thank you Benedickte - I have done it over the air without any issues.

    I have only one major issue with my philips tv and its the lack of the dts support, besides this, its a great great television.

    a minor issue would be the subtitle support over dlna.

  12. #12
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    More less the same problem on my 19pfl3507. (buglist)

    With Plex Media Server DLNA (0.9.6) the TV firmware 2.12 has lost the ability to fast-forward or rewind a video-file. Some file don't work that do work with Twonky Media server and visa-verse.

  13. #13
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    Quote Originally Posted by llandaff View Post
    Hi Benedickte,
    Any news? I tried to play the mp4's on my other (older) philips tv (using DLNA) and they played fine. Sounds like software on the 24PFL3507H/12 ...
    Llandaff

    Hi Llandaff.

    Please see the PM I've sent you.

    Best resgards,
    Benedickte
    Forum Mod

  14. #14
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    Hallo Benedickte, it has been quiet for weeks. Is there any progress? It still doesn't work.

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    Same bug here.

    Quote Originally Posted by llandaff View Post
    I tried to play several mp4 files using DLNA from my NAS. The smaller ones play fine (<100MB?), the "bigger" (500-800 MB) ones do not. The TV gives the error that the both video and audio codec are not supported. Which isn't true... When i play the same file using an usb-stick there is no problem.
    I also have the same problem. And it's also dissapointing that my 24PFL3507H/12 doesn't keep aspect ratio on movie media on zoom. I have to recode movies to the exact 16:9 aspect ratio of the tv or the movie image is deformed.

    Plz help.

    I use Microsoft MediaPlayer12, Windows7 x64.
    Media info of a file working on usb but not dlna on this tv. (Working thru dlna on my Samsung GS2, AllShare.)

    Format : MPEG-4
    Format profile : Base Media / Version 2
    Codec ID : mp42
    File size : 1.07 GiB
    Duration : 1h 34mn
    Overall bit rate mode : Variable
    Overall bit rate : 1 631 Kbps
    Encoded date : UTC 2012-12-15 10:12:41
    Tagged date : UTC 2012-12-15 10:12:48
    Writing application : mp4creator 1.4.4

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : Baseline@L1.3
    Format settings, CABAC : No
    Format settings, ReFrames : 2 frames
    Codec ID : avc1
    Codec ID/Info : Advanced Video Coding
    Duration : 1h 34mn
    Bit rate mode : Variable
    Bit rate : 1 503 Kbps
    Width : 800 pixels
    Height : 480 pixels
    Display aspect ratio : 1.667
    Original display aspect ratio : 1.677
    Frame rate mode : Constant
    Frame rate : 30.000 fps
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.130
    Stream size : 1 012 MiB (92%)
    Language : English
    Encoded date : UTC 2012-12-15 10:12:41
    Tagged date : UTC 2012-12-15 10:12:47

    Audio
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : 40
    Duration : 1h 34mn
    Bit rate mode : Variable
    Bit rate : 125 Kbps
    Maximum bit rate : 216 Kbps
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Compression mode : Lossy
    Stream size : 84.4 MiB (8%)
    Language : English
    Encoded date : UTC 2012-12-15 10:12:47
    Tagged date : UTC 2012-12-15 10:12:4

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