Page 1 of 7 123 ... LastLast
Results 1 to 15 of 92
  1. 12-09-2011, 03:01 PM #1
    Philips - Mark
    Philips - Mark is offline
    Moderator
    Points: 25,995, Level: 49
    Level completed: 45%, Points required for next Level: 555
    Overall activity: 22.0%
    Achievements:
    1 year registeredOverdrive1000 Experience PointsNew Achievement!25000 Experience Points     Philips - Mark's Avatar
    Join Date
    Jun 2011
    Posts
    427
    Points
    25,995
    Level
    49
    Thanks
    0
    Thanked 5 Times in 5 Posts
    Rep Power
    10

    Exclamation 3 types of TV’s having difficulty to connect

    We noticed that currently there are 3 types of TV’s having difficulty to connect to the Net TV portal.
    They are:
    32PFL9606K
    46PFL9715K
    40PFL9715K
    We are investigating the cause.
    I apologize for the inconveniency caused.
    Forum Mod
    Reply With Quote Reply With Quote
  2. 12-09-2011, 03:51 PM #2
    jason-br
    jason-br is offline
    Bronze Member
    Points: 906, Level: 7
    Level completed: 78%, Points required for next Level: 44
    Overall activity: 0%
    Achievements:
    1 year registeredTagger Second Class500 Experience PointsNew Achievement!
    Join Date
    Dec 2011
    Location
    Sao Paulo/Brazil
    Posts
    11
    Points
    906
    Level
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Philips - Mark View Post
    We noticed that currently there are 3 types of TV’s having difficulty to connect to the Net TV portal.
    They are:
    32PFL9606K
    46PFL9715K
    40PFL9715K
    We are investigating the cause.
    I apologize for the inconveniency caused.
    40PFL5806D/78 too (FW 000.014.089.000).
    Reply With Quote Reply With Quote
  3. 12-09-2011, 04:49 PM #3
    cogu
    cogu is offline
    Bronze Member
    Points: 1,183, Level: 9
    Level completed: 17%, Points required for next Level: 167
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!
    Join Date
    Jun 2011
    Location
    Sao Paulo/Brazil
    Posts
    11
    Points
    1,183
    Level
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Philips - Mark View Post
    We noticed that currently there are 3 types of TV’s having difficulty to connect to the Net TV portal.
    They are:
    32PFL9606K
    46PFL9715K
    40PFL9715K
    We are investigating the cause.
    I apologize for the inconveniency caused.
    Mark, 6000 series too.

    My 40PFL6615D/78 stops on screen "Philips server not found, try again later".
    (FW 140.36 > the current available on support site)
    Reply With Quote Reply With Quote
  4. 12-09-2011, 05:48 PM #4
    davedj
    davedj is offline
    Bronze Member
    Points: 1,167, Level: 9
    Level completed: 9%, Points required for next Level: 183
    Overall activity: 0%
    Achievements:
    1 year registeredTagger Second Class1000 Experience PointsNew Achievement!
    Join Date
    Sep 2011
    Location
    Netherlands (Eindhoven)
    Posts
    24
    Points
    1,167
    Level
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Philips - Mark View Post
    We noticed that currently there are 3 types of TV’s having difficulty to connect to the Net TV portal.
    They are:
    32PFL9606K
    46PFL9715K
    40PFL9715K
    We are investigating the cause.
    I apologize for the inconveniency caused.
    32PFL9606H/12 too
    Firmware version: 000.014.084.000
    Reply With Quote Reply With Quote
  5. 12-09-2011, 06:31 PM #5
    arthurgeek
    arthurgeek is offline
    New Member
    Points: 781, Level: 7
    Level completed: 16%, Points required for next Level: 169
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!
    Join Date
    Dec 2011
    Posts
    1
    Points
    781
    Level
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    My TV is showing the maintenance web page.

    32PFL7606D/78, firmware Q5552-0.9.18.0
    Reply With Quote Reply With Quote
  6. 12-09-2011, 06:39 PM #6
    jason-br
    jason-br is offline
    Bronze Member
    Points: 906, Level: 7
    Level completed: 78%, Points required for next Level: 44
    Overall activity: 0%
    Achievements:
    1 year registeredTagger Second Class500 Experience PointsNew Achievement!
    Join Date
    Dec 2011
    Location
    Sao Paulo/Brazil
    Posts
    11
    Points
    906
    Level
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by arthurgeek View Post
    My TV is showing the maintenance web page.

    32PFL7606D/78, firmware Q5552-0.9.18.0
    At least you see something. I'm very disappointed with Philips products. It's amazing a 6 days old TV doesn't work.
    Reply With Quote Reply With Quote
  7. 12-09-2011, 07:12 PM #7
    Philips - Mark
    Philips - Mark is offline
    Moderator
    Points: 25,995, Level: 49
    Level completed: 45%, Points required for next Level: 555
    Overall activity: 22.0%
    Achievements:
    1 year registeredOverdrive1000 Experience PointsNew Achievement!25000 Experience Points     Philips - Mark's Avatar
    Join Date
    Jun 2011
    Posts
    427
    Points
    25,995
    Level
    49
    Thanks
    0
    Thanked 5 Times in 5 Posts
    Rep Power
    10
    Please check your personal messages.
    Forum Mod
    Reply With Quote Reply With Quote
  8. 12-10-2011, 09:09 AM #8
    dk8pn
    dk8pn is offline
    Bronze Member
    Points: 1,425, Level: 10
    Level completed: 38%, Points required for next Level: 125
    Overall activity: 5.0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!
    Join Date
    Nov 2011
    Location
    Cottenweiler / Germany
    Posts
    24
    Points
    1,425
    Level
    10
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hello Philips,
    what you announce as new is known under us customers since minimum 2 weeks or even more (see related service request SR #: 50-898660700 @ customer care). Have also reported that to the Net TV support team on 28.11.2011 but didn't receive any answer yet. This depicts a completely unacceptable level of customer care, very close to ignorance.

    There are not only problems, the connectivity to Net TV / interactive services / network EPG on 9715 TV sets is simply zero. From customer point of view this is not a simple inconvenience to be accepted but a critical mal-function which is nothing else than a warranty issue.

    I have three 9715 (two of them extra bought for Net TV) and i am very close to the point to give them back as a warranty case which is not treated within an acceptable time frame.

    For hardware you claim to repair within max. 10 days, for software issues you only apologize for inconvenience...???

    Please provide a date where it definetely will work again.

    Regards, Willi

    Importent to know for all forum members:

    Thus the green smiley within the header of the Net TV page is only telling us that the server is up in some way but it tells nothing about availability of Net TV or possible access from a specific TV type !!!
    Last edited by dk8pn; 12-10-2011 at 10:14 AM.
    Reply With Quote Reply With Quote
  9. 12-10-2011, 04:59 PM #9
    Deltablue
    Deltablue is offline
    New Member
    Points: 958, Level: 8
    Level completed: 4%, Points required for next Level: 192
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!
    Join Date
    Sep 2011
    Location
    Germany
    Posts
    3
    Points
    958
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I absolutely agree with you dk8pn. Hardware issues could repaired in a couple of days - Software issues not in weeks! Thats absolutely unacceptable!
    Especially under the point that it worked before!?! So a volunteer pressed the wrong button or whats the problem Philips ??? Could it be that the most problems are house-made?

    And you are definitely right dk8pn, "its a critical mal-function". To have no IP-Services is like to buy a TV for thousands of cash and get a 1980 CRT. So wake up Philips, the problem is older than 2 weeks and should be solved NOW !

    46PFL9705K/02
    Version: 000.140.044.000


    Kind Regards,
    Raik
    Last edited by Deltablue; 12-10-2011 at 05:03 PM.
    Reply With Quote Reply With Quote
  10. 12-11-2011, 02:11 PM #10
    cmulder
    cmulder is offline
    New Member
    Points: 779, Level: 7
    Level completed: 15%, Points required for next Level: 171
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!
    Join Date
    Dec 2011
    Location
    Breda, The Netherlands
    Posts
    2
    Points
    779
    Level
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Same here! I bought the model 32PFL9606H/12 7 days ago and havent been able to connect to Net Tv since! The firmware of the tv is the most recent one I could find (Q5551-0.14.84.0_bld7a).
    When can I expect it to be fixed?

    Quote Originally Posted by Philips - Mark View Post
    Please check your personal messages.
    May we also know what is in the personal messages? At the moment I feel like being kept in the dark about this problem.
    Last edited by cmulder; 12-11-2011 at 02:14 PM.
    Reply With Quote Reply With Quote
  11. 12-11-2011, 07:42 PM #11
    dan
    dan is offline
    New Member
    Points: 906, Level: 7
    Level completed: 78%, Points required for next Level: 44
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!
    Join Date
    Nov 2011
    Posts
    4
    Points
    906
    Level
    7
    Thanks
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Same, same. We have also a 32PFL9606 with FW Q5551-0.14.84.0_bld7a.
    No nettv, no program guide. Since approximately one week.
    So please...

    Thank you.
    Reply With Quote Reply With Quote
  12. 12-12-2011, 06:06 PM #12
    davedj
    davedj is offline
    Bronze Member
    Points: 1,167, Level: 9
    Level completed: 9%, Points required for next Level: 183
    Overall activity: 0%
    Achievements:
    1 year registeredTagger Second Class1000 Experience PointsNew Achievement!
    Join Date
    Sep 2011
    Location
    Netherlands (Eindhoven)
    Posts
    24
    Points
    1,167
    Level
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by davedj View Post
    32PFL9606H/12 too
    Firmware version: 000.014.084.000
    For me it's working again.
    Reply With Quote Reply With Quote
  13. 12-12-2011, 06:11 PM #13
    Philips - Mark
    Philips - Mark is offline
    Moderator
    Points: 25,995, Level: 49
    Level completed: 45%, Points required for next Level: 555
    Overall activity: 22.0%
    Achievements:
    1 year registeredOverdrive1000 Experience PointsNew Achievement!25000 Experience Points     Philips - Mark's Avatar
    Join Date
    Jun 2011
    Posts
    427
    Points
    25,995
    Level
    49
    Thanks
    0
    Thanked 5 Times in 5 Posts
    Rep Power
    10

    Exclamation

    I am happy to report that 32PFL9606H/12 is able to connect again.
    xxPFL9705H/12 is not yet solved.
    Forum Mod
    Reply With Quote Reply With Quote
  14. 12-12-2011, 07:07 PM #14
    jthomi
    jthomi is offline
    New Member
    Points: 766, Level: 7
    Level completed: 8%, Points required for next Level: 184
    Overall activity: 0%
    Achievements:
    1 year registered500 Experience PointsNew Achievement!
    Join Date
    Dec 2011
    Posts
    2
    Points
    766
    Level
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi, got the same problem with a 46PFL6626K/02, purchased 10 days ago. HbbTV works and all other network services, but everytime i want to connect to NetTV, it tries to establish a connection but it goes on and on....nothing happens.

    Newest firmware, TV connected per LAN.
    Reply With Quote Reply With Quote
  15. 12-12-2011, 07:28 PM #15
    Philips - Mark
    Philips - Mark is offline
    Moderator
    Points: 25,995, Level: 49
    Level completed: 45%, Points required for next Level: 555
    Overall activity: 22.0%
    Achievements:
    1 year registeredOverdrive1000 Experience PointsNew Achievement!25000 Experience Points     Philips - Mark's Avatar
    Join Date
    Jun 2011
    Posts
    427
    Points
    25,995
    Level
    49
    Thanks
    0
    Thanked 5 Times in 5 Posts
    Rep Power
    10
    Dear jthom,

    See your personal message.

    Regards,
    Mark.
    Forum Mod
    Reply With Quote Reply With Quote
Page 1 of 7 123 ... LastLast
« Previous Topic | Next Topic »

Similar Topics

  1. WiFi Media Connect : Does not Connect Wirelessly
    By ppetkov in forum TV: Streaming & Network
    Replies: 4
    Last Post: 07-19-2011, 11:12 AM
  2. I cant connect to the internet from my tv
    By stefyb in forum TV: Streaming & Network
    Replies: 8
    Last Post: 05-16-2011, 07:27 PM
  3. connect iPad to Philips TV
    By wkulpa in forum TV: Connectivity
    Replies: 1
    Last Post: 03-24-2011, 08:55 AM
  4. Computer and TV won't connect... HELP!
    By Darco41 in forum TV: Streaming & Network
    Replies: 13
    Last Post: 02-16-2011, 07:17 PM
  5. Different panel types in the same model range (8605)
    By Cypriot in forum TV Forum
    Replies: 4
    Last Post: 02-08-2011, 08:31 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules