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  1. #1
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    Unhappy Panel has just stopped working on my 42PFL-9803

    Im (I guess, was) a proud owner of a 42PFL 9803 led TV.
    On the 3rd year of operation, the panel, without any specific cause, has stopped working.At first there were small signs of bluring and then went all black !!!
    Im wondering if this is something common or not?
    By the way, Id like to express my big big disappointment (I wonder am I the only one with this problem?) with the fact that just 3 years ago, I paid 2.500 for a superior Philips TV model and now I just dont have a TV
    I dont know if this is the right place to express my complaints , but I could use some advise.

    The story goes like this :
    The panel stopped working, so I had to transfer the TV to the authorized service and paying 20 for just checking it!!!!
    After one week , I had to call them back and not they, as they had to, just to tell me that my TV is not repairable.
    For just being sure , I transferred the TV to the second available authorized service , just in case that the first had misjudged the damage, but unfortunately I got the same answer.
    That happened on the end of July 2012 .
    Since then Im in a continuous annoying and disappointing procedure of complaints and telephone conversations with the service and the customer support department .

    I ve just reasonably asked them : apart from the fact that I cant accept that a such expensive model broke down, since you dont give me the right to repair my device, then give me another or a similar one.
    I believe, its unimaginable and unexpected to spend so much money and that within the 3rd year of operation the so expensive and superior TV model of Philips presents such a serious damage!!! and it's not repairable ?????
    I have expressed to the customer service, so many times all these 2,5 months my big disappointment but still no answer.

    I remember as a kid, when it was about an electrical device, my parents were always telling me : we should buy a Philips, they dont break and they work for life.
    I guess nowadays this is no longer true!

    A so so unsatisfied and disapointed customer.

  2. #2
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    fyi
    Finally i got an answer from the local Philips customer care, with an offer of a 40% discount on a new model of my choice.
    Of course this does not erase the fact that such a model stopped working after three years, but at least is something....

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