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Topic: switching on

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  1. 09-25-2012, 02:40 PM #1
    val8912
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    switching on

    When I first switch on my tv I get a message in a box headed Info. It says: Preset list is empty
    No TV chanels are listed. Please use the Setup menu to add services to this list.
    If no digital channels are dtected, press A/D key to switch to analogue mode.
    I have tried holding the menu button on the side of the tv for 10 seconds but nothing happens.
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  2. 09-26-2012, 10:39 AM #2
    Philips - Marco
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    Hi Val8912,

    Welcome to the TV forum,

    Since you have already tried to reset the TV to factory settings without success, we would need to take a look at it for you to be able to work out what may be causing the problems you're having.

    Can you confirm you're in the UK so that I can get you the correct contact details for your local Philips team.

    Regards,
    Marco
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  3. 09-26-2012, 11:00 AM #3
    val8912
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    Thank you Marco yes I am in UK
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  4. 09-28-2012, 08:09 AM #4
    Philips - Marco
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    Hi Val8912,

    Could you please send me a private message with your personal details (name, surname, email and telephone number).

    I will provide you a reference number so you can call the UK customer service and arrange the most suitable time for you for a visit from a technician.

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    Marco
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