List of bugs in 6xx7, 7xx7 and 8xx7 series

[kagerok]

Hi everyone,
My TV model is the 42PFl6007H with the last firmware.
Please add in the list of bug this one :
Input lag in 3D is way too high with 182 ms ( take a look at my previous post, where i took some mesure http://www.supportforum.philips.com/...-test-amp-tips )
And if you don't know what's the limit for playing game comfortably, here is a quote from wikipedia :

"This is the lag caused by the television (which is also called "input lag" by the first definition above). Image processing (such as upscaling, 100 Hz, motion smoothing, edge smoothing) takes time and therefore adds some degree of input lag. It is generally considered that input lag of a television below 30 ms is not noticeable,[6] discussions on gaming forums tend to agree with this value."

This is a serious bug that can't be fix for now with the current firmware. Since when i try to put game mode or computer , the 3D doesn't work good with a bad image glitch, and the lag is still heavy ( 150 ms ) .
Do something Philips, or tell us if you aware of this problem, or else i will ask for refund.

[mrots]

Yesterday I had to put the television off and on because the Youtube app doesn't have an exit button, not acceptable I think...

You can exit youtube via smart tv button or the home button.

[x7007]

Please fix the bug with the Overscan to the left, using the Radeon 7970 Radeon 0 overscan there is more 5 pixels to the RIGHT SIDE makes the screen go offset and the LEFT SIDE is ok.

If i do 1 bar before the 0 overscan the LEFT SIDE is offset by 5 and the right SIDE is ok.




Btw. does this tv support 0-255 FULL RGB HDMI ? RGB 4:4:4 Pixel Format PC Standard (FULL RGB) or does it only support LIMITED RGB ?

[AlexBelgium]

Ou television is 42PFL6687H/12, software is 150.83. I'm very happy with the television. But I have encountered a few bugs. When playing a (not recorded) movie from USB hard disc, I always enabled subtitles. The Dutch subtitles are always SRT or divx XSUBS. The problem is that after a while the subtitles disappear. It happens at random. If I play the same movie again, the subtitles don't disappear where it did last time. It can range between 15 minutes or two hours. Disabling or enabling the subtitles does not have an effect. I have to play movie again to see the subtitles once again. I have a gut feeling the television has a problem concerning subtitle position. Everything from easylink is disabled. Easy link has a feature that can automatically reposition subtitles. I had it activated and deactivated it ever since. The subtitles keep disappearing. Anyone else can confirm this?

Another problem is teletext, it's too bright. The image outside teletext is very good, not overly bright. It's impossible to make sure teletext is acceptable without affecting the overal picture of the television.

A third bug is that the television doesn't remember the 3D Depth setting when using the 3D Button. I prefer the "more" setting but it always remembers "normal" setting.

A fourth bug is that MKV doesn't work with builtin subtitles. A MKV container can hold subtitles but the television doesn't recognise the subtitles. However, it does display subtitles using a seperate srt file.

A fifth bug is that the font of the subtitles is too small using srt files. I can solve this using xsubs, but I can't use it for mp4 files. Mp4 files does not support xsubs. Xsubs is a feature of divx & xvid, if I am not mistaken.

I would appreciate if you look into these matters. I would appreciate if these bugs get to the developers. The first bug I mentioned is the most critical one for me. I can live with the other bugs.

[Toengel]

Hi,

try Firmware 150.85 (install via USB stick).

Toengel@Alex

[AlexBelgium]

Hi,

try Firmware 150.85 (install via USB stick).

Toengel@Alex

I could try that. However, I see don't see the relevance since the new firmware doesn't mention solutions for the bugs I've mentioned.

[okdan]

Hi, When I set the sleep timer for 5 minutes for example, after 4 minutes appears a message "the tv will switch off in 1 minute". If I go to menu and set sleep timer again for other 5 minutes the tv will shut down anyway. So I think that is a bug because you shuld have the possibility to change the sleep timer if you change your mind after the message appears.

[Toengel]

Hi,

lol - this bug is present since 2010 TVs...

Toengel@Alex

[okdan]

what are they waiting for to fix it?

[x7007]

what are they waiting for to fix it?

Write this bug in the 150.85 firmware thread

[AlexBelgium]

I've updated our television (42PFL6687) with the latest firmware (150.85). The problems I've mentioned in this thread are still valid. But the first problem (loss srt of xsub subtitles) could be related to another problem. Try this: use a video with xsubs, fastforward (32X speed) for an hour, the subtitles don't appear. Even when you deactivate them and again activate it.

[AlexBelgium]

I've updated our television (42PFL6687) with the latest firmware (150.85). The problems I've mentioned in this thread are still valid. But the first problem (loss srt of xsub subtitles) could be related to another problem. Try this: use a video with xsubs, fastforward (32X speed) for an hour, the subtitles don't appear. Even when you deactivate them and again activate it.

After more testing, there are two seperate bugs:

When fastforwarding for a half hour (movie time) at 32X or 16X or 8X speed, xubs won't appear when playing a movie with xsubs on external usb harddisk. It happens with every movie with xsubs and is easily reproduceble.

When playing a movie with srt or xsubs, the subtitles dissapear sporadically. It happens randomly, it could happen after an half hour or whole hour or not even at all. If you play same movie for a second time, the movie doens't give the same problem at the same movie moment. If subtitles are disappeared, the TV indicated the currently time of the movie is past that of the actual movie. (e.g. shows 420 hours instead of 2 hours in the movie). The TV thinks the movie lasts 420 hours and of course, at that moment there aren't any subtitles and that's why he doesn't show them. Pressing pause and then play, doesn't fix the problem. If you fast forward or "rewind", it goed to the end of the movie. (because the tv thinks the movie lasts 420 hours and the end of the movie is the nearest to display.)

I hope that helps. Please give this information to software developers. It's possible that these bugs are also in the upcoming TVs and need to be checked. Our television is a 42PFL6687 and the software is 150.85.

[LR92F]

Hi,

I've recently received 46pfl8007. After assembling the stand I noticed the TV hangs askew on the stand . The left lower corner of the screen is about 2 cm lower then right side. There is no option to adjust horizontal alignment. I did find 1 or 2 other forum posts about this elsewhere but I was just wondering if anyone on here has/had a similar problem and if/how they have fixed this?

(btw, sorry if this is not the correct thread for this issue but I can't find the 'new thread'-button anywhere )

Hello,

I have exactly the same problem on my 46pfl8007, the TV is not horizontal and the left corner is lower than the right corner...

Is this problem can be solved with a new stand ?

[DadGommit]

Hi LR92F,

Yes, I have reported this to the dutch Philips customer service. They had similar cases before. A wrongly machined casted part of the stand causes these TV's to hang askew. Philips has sent me a new stand and now the TV is perfectly levelled. So just get in touch with Philips' french customer service.

Regards.

[LR92F]

Ok, i'll contact customer service for this stand case and because i have several problems (unfortunately) i 'm going to share on this forum.

Thanks DadGommit !