hts8562/12 software update 1.52 not working

[ram1111]

Hi,
The latest update 1.52 is not working as it should. It doesn't seems to remember the settings. In the easylink menu the volumeregeling is automaticly turns to off. This happens everytime I set the tv on off. When I start my tv, the hts will not start. I have to set te volumeregeling to on, then the hts works fine. Whem I shut down the the tv, the hts shuts down too.

[bluevoice]

Hi,
The latest update 1.52 is not working as it should. It doesn't seems to remember the settings. In the easylink menu the volumeregeling is automaticly turns to off. This happens everytime I set the tv on off. When I start my tv, the hts will not start. I have to set te volumeregeling to on, then the hts works fine. Whem I shut down the the tv, the hts shuts down too.

Hi ram1111,

I think this is related to the reboot issues when Easylink is enabled on both devices, HTS and TV http://www.supportforum.philips.com/...50PFL7956H-12)

I noticed the same thing that the after a reboot the automatic volume control is set to OFF. However this 'side effect' was there will all previous firmware versions. If you take a look at my YouTube video I posted in that thread 1 year ago, you'll see that I was experiencing the same thing.

The Philips team from Bruges is investigating the issue right now. As you're one of the original posters in that thread you might've already seen the last post from Philips - Benedickte where she asks to send your model numbers of your TV and HTS to help with the investigation. Could you tell me if you already sent her this information?

[Philips - Katerina]

Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips – Katerina