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  1. #1
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    please help : problem with Philips DS8550 Battary

    Hi Support team,

    kindly advise me, I am facing a problem with my Philips DS8550 Battery, it doesn't charge anymore , it works only with AC power supply.
    I bought this device from Kuwait and it was working properly , but when i brought it to Egypt i faced this problem.

    Kindly advise.

    Mohamed Saad
    mohamed.shinnawy@hotmail.com

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    Hi

    I have had the same problem with my DS8550, straight out of the box the battery does not charge.

    I have had a replacement sent to me and again I have the same issue.

    Does anyone know what the issue could be and how it could be rectified?

    Regards

    Rich

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    Mmm...interesting what serial numbers do you guys have?

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    Dear Mohamed and SharkyRich,

    Please get in contact with your local call centre http://www.support.philips.com/suppo...cale_org=my_en

    Kind regards,
    Forum Mod

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    The first one is LM1E1217045939.

    Dont have access to the second serial code will let you know later tonight.

    I am concerned that the batch held at the Philips online shop could be an issue.

    Will ask for another replacement and fingers crossed this one will work!

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    replacement serial: LM1E1219046715

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    Quote Originally Posted by SharkyRich View Post
    replacement serial: LM1E1219046715
    Hi there,
    may I know which country you are in ?
    Last edited by kwinnie; 10-09-2012 at 06:57 AM.

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    Quote Originally Posted by kwinnie View Post
    Hi there,
    may I know which country you are in ?
    United Kingdom / England

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    I had the same issue. The store replaced the first unit which I only purchased two weeks ago but have returned home with the replacement and have had exactly the same thing happen with this one. Have sent an email to Philips to investigate as I don't think the store will be so helpful if I return this one and tell them it isn't working either They said they had sold a lot and had not had any issues but I'm wondering if the other purchasers may not have tried to charge it and use it with just the built in battery. Am awaiting a response from Philips before I return this one to the store. Not a happy customer!
    Last edited by NelD; 11-11-2012 at 09:30 AM.

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    And whats your serial? looks like a wrong batch

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    Quote Originally Posted by mohamed.shinnawy View Post
    Hi Support team,

    kindly advise me, I am facing a problem with my Philips DS8550 Battery, it doesn't charge anymore , it works only with AC power supply.
    I bought this device from Kuwait and it was working properly , but when i brought it to Egypt i faced this problem.

    Kindly advise.

    Mohamed Saad
    mohamed.shinnawy@hotmail.com
    Hello guys,
    I have the same problem when I removed the machine from the box and plugged bore 50% of battery.

    When I turned on the power to recharge, she never charged.

    I'am form Portugal, but the machine came from spain.

    Sory my bad english

    salute

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    Dear CAlberto,

    I have sent you a PM. Please kindly refer to your inbox messages.

    Thank you very much.

    Kind Regards,

    Tereza
    Forum Mod

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    I have exactly the same issue with my unit which was a replacement for my original one that just died completely, this is not a good look for something that costs $399 here in New Zealand. I am not a happy bunny, especially after reading that this isn't an uncommon problem

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    Dear langers1972,

    I have sent you a PM. Kindly check your inbox messages.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team
    Forum Mod

  15. #15
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    Quote Originally Posted by langers1972 View Post
    I have exactly the same issue with my unit which was a replacement for my original one that just died completely, this is not a good look for something that costs $399 here in New Zealand. I am not a happy bunny, especially after reading that this isn't an uncommon problem
    Well, I've had the second unit replaced and the third one has exactly the same issue and the dock battery won't charge. I'm just about ready to forget this thing, such a shame as the sound quality is awesome.

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