Message:"To complete NetTV sign-in, please switch your TV set off and on again"

[slawek]

Message:"To complete NetTV sign-in, please switch your TV set off and on again"
again ang again
i leave in Ukraine
help me please
Full reinstall gives no result
32pfl7685h12
mac address 18:8e:d5:09:05:60
current software: Q5551_0.140.46.0

[Rost]

Message:"To complete NetTV sign-in, please switch your TV set off and on again"
again ang again
i leave in Ukraine
help me please
Full reinstall gives no result
32pfl7685h12
mac address 18:8e:d5:09:05:60
current software: Q5551_0.140.46.0

Мне помогло следующее: при переустановке ТВ просит выбрать язык и страну. Выбрал язык русский, страну Россия (до этого была установлена Украина). Дело в том, что в Украине сервис Smart Tv пока не поддерживается. Сейчас всё работает. Удачи!

[Toengel]

Hi,

please write in English - this is an international forum and only English is supported - then we can also help you.

Toengel@Alex

[drez89]

Кому нужно те поймут, но всё же хотелось бы видеть и украинский смарт тв

[nicola]

Rost wrote, that after Factory Reset of TV select "Russian" language and Country, SMART TV is working.
Ukraine is not availble for Smart TV

[bluevoice]

Hi all,

I own a Philips Cinema Gold TV (50PFL7956H/12). I updated last Saturday from fw 14.95 to 14.96 and now I constantly get this error message and I can't use NetTV.

What I tried so far:
- turned TV off several times
- clear net TV memory
- did a factory reset of the TV

Both did not work.

If I downgrade to fw 14.95, NetTV works again but as soon as I update to 14.96 I get this error message back. How can I solve this?

I tried twice to downgrade and upgrade but on 14.96 I can't get it working.

[alican]

I have the 21:9 Cinema Gold tv and after the latest update (14.96 i think) it stopped connecting to net tv. What is the solution for my problem?

[bluevoice]

I have the 21:9 Cinema Gold tv and after the latest update (14.96 i think) it stopped connecting to net tv. What is the solution for my problem?

Same problem as me on the Philips Cinema 21:9 Gold TV, there is no solution yet.

[alican]

Same problem as me on the Philips Cinema 21:9 Gold TV, there is no solution yet.

It is really disappointing to see that philips can't solve these problems with firmware in a very expensive and one of a kind tv like cinema gold tv but what is frustrating is that every new firmware upgrade adds more and more problems while solving very few. I like philips as a brand and I own at least 6 philips brand electronic devices but this firmware malfunctions has to stop.

[Anjos]

I have the 21:9 Cinema Gold tv and after the latest update (14.96 i think) it stopped connecting to net tv.



I m from Portugal, my MAC is: 5C:33:8E:8F:5E:A6

TNKS!

[alican]

has philips managed to solve the problem? when i look at the support page of my tv i still see 14.96 but i don't know if it's the revised version or not?

[Regenboog]

After upgrading to firmware 96 I had the same issue and receiving the message 'To complete NetTV sign-in, etc.'.
I've reset the apps, TV, everything but still the message.
I've now downgraded the firmware back to version 95 and now everything is working again. So it's a bug in firmware version 96.

[bluevoice]

After upgrading to firmware 96 I had the same issue and receiving the message 'To complete NetTV sign-in, etc.'. I've reset the apps, TV, everything but still the message. I've now downgraded the firmware back to version 95 and now everything is working again. So it's a bug in firmware version 96.

@regenboog Do you also have the Philips Cinema Gold TV?

[Regenboog]

Yes, I have the Cinema 50PFL7956H/12.

[JustMe]

I have the same problem with my Cinema gold TV 50PFL7956H/12 after the update to the latest software. It worked great with the old software. So, it definitely seems to be a software issue. I spoke to customer support yesterday, but they can't do anything except recommending a factory reset. Naturally this does not work. I told the operator that here on the forum many users have this same issue, but according to him, nothing had been reported. By the way, the mail address reported earlier in this thread "nettv.support@philips.com" does not exist. If I send a message with a delivery receipt request, I get a reply "undeliverable".