03-22-2012, 02:49 PM #11
- Join Date
- Oct 2011
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email@example.com reported in this thread does exist. I sent them an email and they replied saying there's nothing wrong with the latest 14.96 software.
They also made a support request and sent a technician to see my tv. The technician tried the same things, I already tried before, without success. Than the technician said it could be a hardware issue and that the SSB-board of the TV should be replaced to make sure there's nothing wrong with the network connection on the board itself. The replacement SSB board turned out to be a DOA and than the technician tried to place the original SSB board back. Something got wrong, I think the cable was damaged because I got a distorted image, the colors were inverted and I got a pixelated image. So now they took the TV to a repair centre and I don't have a TV for a week now and it's going to take another week...
There was nothing wrong with the TV, just faulty software and Philips is too proud to admit it or too ignorant to know about it.
So if you get any reply from Philips saying that they are going to send a technician to "repair" I'd advise you not to do it.
Philips: Let's make things worse!