Message:"To complete NetTV sign-in, please switch your TV set off and on again"

[salee_m]

I have the same problem since yesterday... my TV is very new and every thing was fine till day before yesterday. I have latest firmware too

my Ethernet MAC address is 18:8e:d5:20:2a:64
wireless MAC: 5C:33:8E:85:7ED
Model : 40PFL6606H/12

I already send the mail to support with this details
My country is UAE

[Doron]

Seems that we are going to have the weekend without the Net-TV.

What a disillusionment Philips

[Doron]

OK,

I have cleared all of my application data and restarted my TV.
I had to re-register to the Philips club one I started the Net-TV & ... The Net-TV came back to life

Now I am registering again all my applications.

Thanks Philips for the extra work you provided me.

[salee_m]

It came once after I Re-installed my TV, now it start showing "Philips Server Not available" GRRRRRRRRRRRRRR

[salee_m]

At last work for me..... Login to router and disabled firewall, restarted the router

dont know which turn to solve the issue... disable firewall or reboot router... cause it was working before with the firewall on...

[starterz]

This is most probably not related to any local configuration (router or internet provider) but to something on the server side. I sent them my MAC address, awaiting their response.

[Doron]

I am sorry to say that the sign in error message is back & I cannot use the Net TV again.

I am seriously concider sending back my TV to the dealer and claim a refund. I got not response from Philips support & I feel I am on my own trying to work the problem out.

[starterz]

Hm...still very frustrated. I got a response from Philips that my problem is reported to IT experts, whatever that means. No further updates. Today, I tried to clear the apps cache, and started NetTV again. I skipped registration (it did not work with registration the last time I tried a few days ago), and it worked. I listened to Absolute Radio for a while. I am trying it now again, and it shows the interface with time, date and weather, but the recommendations are not loading and any app chosen is not loading. I just see the "loading" animation at the bottom of the screen. This is, by all symptoms, a server-side issue. Philips, please resolve it and provide justification for the downtime. You are leaving good customers without a service.

[starterz]

And it is again totally down today. The SmartTV interface is not loading at all, and I see the same "To complete NetTV sign-in, please switch your TV set off and on again" error. Damnit.



Philips?

[starterz]

And again the same thing: clear apps cache, NetTV starts. Can I reconfigure it now, or will it show an error again tomorrow? Phuh.

[starterz]

Hello, please confirm if any progress has been made concerning our reported issues. Everyone else, does the problem still exist at your side?

This is total non-sense from Philips, I can not understand how can they leave customers with 1+ WEEKS downtime for SmartTV.

[Doron]

I have cleared the application data & had to re-define all my access passwords, but it worked for me. I did this procedure 3 times during the last 10 days!
In parallel I am fighting the local dealer for a full refund for my TV. I see no point having the TV with no real support from Philips.

[starterz]

Philips? Anyone there? Customer with a long-due problem here. Any feedback?

[starterz]

Do I have to make it a mission to write a post everyday untill my problem is resolved?

Current situation: I turn on the TV, I see the error "To complete NetTV sign-in, please switch your TV set off and on again". I clear the apps cache. I start NetTV, I skip registration, the SmartTV interface loads fully, date/time and weather is correct. I add several apps, I use apps like Foreca and Absolute Radio. I turn off the TV during night.When I start the TV, error shows again.

Coming from customer support myself, I can say that this is total non-sense. I will surely think 10 times before paying for any other Philips device (and we own several devices at the moment). I was pleasantly surprised when your moderator contacted me the same day I wrote the initial message, but my problem is taking too long to be resolved by "IT experts". I also wrote a separate e-mail (as instructed in the first post of this thread) to which I have NO REPLY at all.

[starterz]

After another contact from Philips, I used the reinstall option from the TV menu, and I can confirm that the problem with NetTV is resolved. I just wish they told me to try this earlier, I use an external STB and reinstalling the TV took me 10 minutes.

I had some trouble with registering NetTV afterwards, I had to first erase the existing registration of the tv set on the portal, and then try to register from scratch - this way it worked.