Message:"To complete NetTV sign-in, please switch your TV set off and on again"

[DellUser]

You might be helped with the downgrade/upgrade procedure as described here.

[adrianx01]

You might be helped with the downgrade/upgrade procedure as described here.

This seems to have "partially" solved my problem, thanks!

The only issue is that Philips recommends to upgrade to the latest firmware again after you downgrade but the problem will arise again after upgrading, so I have to keep the old firmware for now, at least it works.

This means that there is an issue with the latest firmware, Philips please take note to fix this at least with your next firmware update!

Thanks.

[TML]

Hi, new forum member and owner of a Philips TV here!
Nice to see the "Error messages" forum so lively!

Anyway, I have had a 46PFL5537T/12 for a week now and I am experiencing the topic of this thread, too. It can be usually fixed by emptying the cache from the menu and then going through the startup steps to Smart TV (accept terms and conditions, skip registration etc.)
But the "To complete NetTV sign-in..." message seems to come up again if I switch the tv off and on again.

I think I didn't have that problem before I updated to the latest firmware (0.89.0.0). Does anyone know if it is safe or even possible to update to older firmware on my tv? The downgrade/upgrade procedure linked to two posts above talks only about 2010 models.

The version information from the menu shows current version: "Q554E-0.89.0.0, Release for TV550R4: Q554E-0.89.0.0_bld13a"

Thanks in advance!

[ipokampo]

Hi there again, tried the downgrade procedure, i noticed that i still was unable to reach phillips net tv servers BUT i was able to use the tv programming through internet instead from the antena which seems to have partialy solved the net problem but, as i said i was unable to connect to net tv with the message: "phillips server not found, please try again later"

Upgraded again and the tv programming through internet stopped working, it gets stucked while loading forever, also the net tv keeps saying: to complete net tv sign in please turn your tv set off and on again.

Still waiting a solution here

[pepedj]

I have a 42pfl6007h/12 and hang when registering smart tv.
Mac: 18:8e:d5:b5:fe:a5
please help me

[eshankuf]

Hi,
I bought 40PFL5007T (in Denmark) 4 days ago. Never been able to connect to your Smart TV. I have tried various suggestions from this thread: cleaning the memory, resetting and reinstalling everything fresh. I get the "To complete log in to Net TV, please switch your TV on and off" message when the TV is on wireless connection. I have also tried connecting with wired connection, but then it just shows a message "Connecting" and nothing happens. TV is running on the latest firmware, it was upgraded in the initial set-up process.

The Ethernet Mac address no.: 18:8e:d5:d9:e5:74
Wireless MAC address: D0:AE:EC:1B:FD:C2

please advise.
Thanks!

"To complete NetTV sign-in, please switch your TV set off and on again"
This error message appears when there is a communication error between your TV and the Net TV portal.
Normally it helps when you turn the TV "off" and "on".

If this message keeps popping up, please report your Ethernet MAC address to nettv.support@philips.com. To find your MAC address, put the TV on a normal TV channel and press "123654" on the remote control. Now you see CSM1. Press down, down, until you see CSM3. Here the Ethernet MAC address is mentioned. With this MAC address we can check your data connection.

[Toengel]

Hi,

please install the lastest firmware 93.0 first. Then please post the IP your TV gets from your router. Also try to restart your router.

Toengel@Alex

[larserikh]

I also experienced this problem and solved it (at least temporarily) by deleting the TV IP address from the DHCP Client Table in my router (Linksys WRT54GL).

[Deniz]

I have a 42PFL4307K/12 and I get the error "to complete nettv sign-in please switch your tv set off and on again"
Mac: D0:AE:EC:3B:37:28
please help me

[rozenda]

Hi all,

We have for few days problems with NetTV, we have the following error:
"to complete NetTV sign-in, please switch your TV set off and on again"

There is no newer update availible and reset to factory default did not solved the problem.
What can i do to solve this problem?

model: 32PFL6606h/12, serial number: 3a1202 003580
software version: Q5551-0.14.99.0, mac adress: 18:8e:d5:3b:df:e7


Andre

[Toengel]

Hi,

you can find the latest firmware 14.104 on the support webpage of your TV. You need to install it via USB stick.

Toengel@Alex

[trncat]

Could anybody please tell me, what is the actual solution to this "to complete nettv sign-in please switch your tv set off and on again" issue? I would be very grateful to solve it as the net tv is therefore completely useless. After reading my thread it seems just very unclear...
My TV is 40PFL 5007K/12. Thank you for all your ideas!

[trncat]

Hi,

you can find the latest firmware 14.104 on the support webpage of your TV. You need to install it via USB stick.

Toengel@Alex

My TV`s (40PFL5007K/12) latest firmware is from 18/12/2012... Do you know about any upcoming new version, please? NetTv always get stuck on the "to complete nettv sign-in please switch your tv set off and on again" message... Thank you a lot...

[Toengel]

Hi,

did you try to delete the "Internet Memory" (see Network configuration)?

Toengel@Alex

[andreb]

I also had this message "to complete nettv sign-in please switch your tv set off and on again".
After a few days I did a complete TV reinstall, but that didn't solve te problem.
Today I installed the old firmware from 2012, february. Now Smart TV is working again!
Solve a problem with old firmware doensn't sound good to me, but I'm really glad it works again. The internet possibilities are the main reason for buying this TV.

32pfl6606h_12_fus_nld