Message:"To complete NetTV sign-in, please switch your TV set off and on again"

[c0ug4r]

Since last night when my NetTV didn't want to work by any means the only thing that was left to do was writing that mail mentioned in the first posting. I did, and this morning everything worked fine again. Either Philips fixed something with their servers in general or the MAC-adress mail did its thing.

Anyway, thanks for solving the issue.

[roeland]

By me, everything is alright too again

Did Philips a repair and does it work for everybody again??

[Philips - Mark]

Since a few days there was an increase in the amount of complaints about the error message "to complete nettv sign-in please switch your TV set off and on again", shown when accessing Smart TV.
Normally switching off and on the TV indeed makes the message disappear.
But consumers with 2011 models TV’s (XXPFLxxx6x/xx) got stuck in this message, no matter what they tried.
We are happy to report that we could solve this problem.
Can you (also) confirm?

[jankom]

NetTV finally works fine on my TV. Everything is ok now. Great job guys! Thanks

[asmi]

NetTV finally works fine on my TV. Everything is ok now. Great job guys! Thanks

Yes, me too.
I wonder what happend, but i,m a happy camper

[Patriarch]

It's working again

Thanks for listening to the people on the forum on a relatively short notice, Philips, I appreciate that. That's why I also bought a Philips TV: excellent picture quality AND decent aftersales service if it ever becomes necessary

[rvwestbr]

And suddenly everything seems to be fine again? Hope it will stay ok.

[ADOLFO MARTINEZ]

I'm affraid problems on connecting Smart TV are still alive...

My TV is a 47PFL40007H/12 and it stopped connecting yesterday, showing the message "To complete NetTv sign-in....etc..."

I tried to re-install and nothing changed...

Please, could you give me a solution?

Thanks.

[bluevoice]

These are server errors that can only be solved by Philips. Reinstalling your tv won't work.

[ADOLFO MARTINEZ]

I'd like to thank Phillips team. They sent me an email (I hadn't seen it until today, sorry) in which they asked me for unpluging the TV for, at least, 1 minute). After doing that, smart tv is working again.

Remember to PHISICALLY unplug the TV, not through remote control.

Thanks again for your fast answers. Good job!

[Nilla67]

"Since a few days there was an increase in the amount of complaints about the error message "to complete nettv sign-in please switch your TV set off and on again", shown when accessing Smart TV.
Normally switching off and on the TV indeed makes the message disappear.
But consumers with 2011 models TV’s (XXPFLxxx6x/xx) got stuck in this message, no matter what they tried."

I still got this error, and cant get access to NetTv. PFL6806T/12 and live in Sweden. My Macadress is
18:8e:d5:05:78:d5. NetTv has not worked for months. WHAT TO DO?

[ADOLFO MARTINEZ]

Hi, Nilla67

Based on my experience, What I did was to PHISICALLY unplug the TV, at least one minute or more. Then, plug and switch on.
I faced net connecting problem twice and i solved it doing that, as Phillips team recommended.

Try it.

Hope it helps!!

[Nilla67]

Thank you Adolfo but it didn´t help.

I have emailed the support and hopefully they will help me. The wierd thing is I can use the TVGuide via the network but Net TV and firmware upgrade will not work (current is 99.0). I´m not sure I dare to do an USB upgrade on the TV though.

[trncat]

Hi Guys,

the same problem here, "to complete net tv sign in...". Tried everything: clearing tv memory, reinstalling tv, installing newest version of firmware, philips support (btw since october 2012 no reply(probably very busy) any idea what can possibly solve this issue ? My TV`s MAC address 18:8e:d5:59:79:5d. would appreciate any help! thanx...

[pepecarlos]

Hello I have the same problem:

Ethernet MAC Address: 18:8e:d5:53:9c:c5 (unplugged)
Wireless MAC Address:: D0A:EEC:262:B37

Thanks.