10-05-2012, 07:48 AM #1
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52pfl9606H/12 QNAP NAS Connectivity issues (Reboot)
I'm the sad owner of a Philips 52pfl9606H/12 and like to hear if my story is similar to other people story.
Since October last year I own the TV, I was happy with it until the display got distorted last August. I called Philips support they did some test and asked me to upgrade to software version 14.96. The display problem stayed but now the TV also started to have a random reboot. I thought the TV was completely breaking up and since a replacement was ordered 'ignored' it.
Beginning of September I received a new TV from Philips, display was great but reboot problem stayed. So it wasn't the TV but IMHO opinion the software (TV came with version 14.96 and has since then gone from 14.99 to 14.101 all with the same problem).
Again contacted support and they sent an engineer again. This engineer found INF/RBT software faults in the service menu and from other cases immediately asked me if I was using a Cisco router. Yes I have a Cisco/Linksys router (also the standard with Ziggo in NL), so apparently the TCP/IP communication between a Cisco router and the Philips software causes failures and results in a reboot of the TV. Solution: Disable networking! And yes that worked, but now half the functionality is gone.
I want to know if there are other people with a similar setup and maybe similar issues. I run a Linksys e2000 and the 52pfl9606H/12 is connected via WLAN. For DLNA I have a QNAP NAS running TwonkyMedia 7.0.9.
Thanks, a very unhappy Philips customer
Last edited by weijte000; 10-08-2012 at 07:22 AM. Reason: Not Cisco/Linksys but QNAP NAS seems the problem
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