46PFL9707 Serious Crashes

[stefanox]

Since 2 days I am in possession of a 46PFL9707
there is firmware 133,005,000 on television.
when my HTS9140 is connected to the tv with a hdmi cable the television fully crashes.
The remote no longer responds, only thing I can do is pull the power cable from the TV.
Even dont want to shutdown by remote

When putting tv in standby with the remote, it can not be startup again, remote not responding, buttons on tv olso dont respond.
only solution is to remove power cable from the tv.

Completely crashed!

I must wait 4 minutes then reacts television again.
This only happens when I connect my HTS or AC RYAN to the television with hdmi.
the last 2 days that i have the new television it crashes now 9 time's. and the only thing that i can do is remove power cable.

Bad start philips to begin a brand new range, how you guys gonna fix this


stefano

[Philips - Benedickte]

Since 2 days I am in possession of a 46PFL9707
there is firmware 133,005,000 on television.
when my HTS9140 is connected to the tv with a hdmi cable the television fully crashes.
The remote no longer responds, only thing I can do is pull the power cable from the TV.
Even dont want to shutdown by remote

When putting tv in standby with the remote, it can not be startup again, remote not responding, buttons on tv olso dont respond.
only solution is to remove power cable from the tv.

Completely crashed!

I must wait 4 minutes then reacts television again.
This only happens when I connect my HTS or AC RYAN to the television with hdmi.
the last 2 days that i have the new television it crashes now 9 time's. and the only thing that i can do is remove power cable.

Bad start philips to begin a brand new range, how you guys gonna fix this


stefano

Hi Stefano.

Thank you for this information. I have passed this on to my specialists and developers.
Could you please reply to the PM i've sent you.

Thank you.
Best regards,
Benedickte

[stefanox]

Hi Stefano.

Thank you for this information. I have passed this on to my specialists and developers.
Could you please reply to the PM i've sent you.

Thank you.
Best regards,
Benedickte

done, pm is send with new problems too.
benedickte, when there will be a firmware update release?

stefano