BDP5200, Unable to access NetTV but able to access Wif-Fi

[sandeep sukhavasi]

Hi,
I am unable to access NetTV from my BDP5200 3D bluray player. when i open NetTv i only see a blue blank screen without apps( i was able to access youtube, browser and other sites). But i am able to access Wi-Fi, i was even able to download the firmware. Its only with the NetTv i havea problem. Could anyone please help me with this.

[Oscar]

Reset your device to factory settings and try again.

[tirillo]

I have the same problem (as I posted here) and factory defaults reset didn't help.
Any other ideas?

[Abyssinia]

I have the same problem with my BDP5200/12....

[Oscar]

And for all reset etc did not work.....

[Abyssinia]

And for all reset etc did not work.....

That's right, reset didn't make any difference for me.

[Oscar]

Can you try to upgrade again, maybe the upgrade was not correctly finished..

[Oscar]

Hi tirillo,

You were referred to service in the thread you mention. What was the outcome?

Kind regards,

[koncsik]

Same situation with BDP 6000 / 12. Philips told me that they use IBM cloud for this service and maybe my ISP blocks HTTP 80 and HTTP S443 ports. T-Home IPS confirmed that they did not block these ports.
Before contacting them I deleted NetTV cache, restored factory default settings, reinstalled FW 1.61 (already installed before) - WITHOUT result. I did not restarted my router yet (PIRELLI provided by ISP)... (Edit: I just read that tirillo already did that also...)
I would be glad to read any ideas how to solve this.
It is quite a pity that an existing well-working service crashed due to probably good intentioned change (won't call it upgrade until I see it...)

[kwinnie]

So all of you tried 1) update your player to the latest firmware, 2) delete SmartTV cache & history and 3) factory reset. All do not work?

[Oscar]

Do you see any IP adress in your settings? SUbnetmask? Is it indeed connected to the network?

[koncsik]

IT WORKS NOW!!!!!
I read somewhere (Smart TV Topic) that somebody tried to reset factory default settings AFTER re-install of latest firmware. So in chronological order:
1. NetTV doesn't work.
2. Deleted NetTV Cache: did not help.
3. Reset to factory default settings: did not help.
4. Re-install FW 1.61.: did not help.
SAD SAD.
Today switched on and...
5. Reset to factory default settings, in initial setup choosing language: English and IN LOCATION CHOOSING INTERNATIONAL (instead of Hungary), entering wifi password, automatic network settings: IT IS WORKING NOW! (Tried youtube, vimeo).
I hope it helps!
Maybe Philips / IBM made some settings in the cloud also, but I do not want to try other settings (like Hungary again), I would like to stay happy...

[Oscar]

Great news and thanks for your feedback. This is of great help for the other users!!!