Results 1 to 6 of 6
  • Topic Tools
  • Display
  • Bookmark and Share

Hybrid View

  1. #1
    New Member
    Points: 158, Level: 2
    Level completed: 8%, Points required for next Level: 92
    Overall activity: 0%
    Achievements:
    31 days registered100 Experience PointsNew Achievement!

    Join Date
    Oct 2012
    Location
    Ireland
    Posts
    4
    Points
    158
    Level
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Problems with BDP 5180/5

    Hi,

    I have a BDP5180/5 Blu Ray player, it comes up with the message "unknown disc " when trying to play the following:

    Prometheus ASIN: B005ZCHQKA


    Sons of Anarchy Season 4 ASIN: B005ZC9SBU

    No problems with any other discs.

    I have upgraded firmware to v1.62 but issue still remains.

  2. #2
    Platinum Member
    Points: 2,996, Level: 15
    Level completed: 82%, Points required for next Level: 54
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience PointsOverdriveNew Achievement!
    Oscar's Avatar
    Join Date
    Feb 2011
    Posts
    722
    Points
    2,996
    Level
    15
    Thanks
    1
    Thanked 5 Times in 5 Posts
    Rep Power
    4
    For unknown dis your device has to be checked in service...

  3. #3
    New Member
    Points: 158, Level: 2
    Level completed: 8%, Points required for next Level: 92
    Overall activity: 0%
    Achievements:
    31 days registered100 Experience PointsNew Achievement!

    Join Date
    Oct 2012
    Location
    Ireland
    Posts
    4
    Points
    158
    Level
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi Oscar, I had an online chat with one of the consumer care people, who suggested that as it was some specific discs (all recent from one company) and all others played fine that the issue was with a change in manufacturing by that company and I would have to wait for a software update to fix this.

    How does having device chcked in serive work?

  4. #4
    Platinum Member
    Points: 2,996, Level: 15
    Level completed: 82%, Points required for next Level: 54
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience PointsOverdriveNew Achievement!
    Oscar's Avatar
    Join Date
    Feb 2011
    Posts
    722
    Points
    2,996
    Level
    15
    Thanks
    1
    Thanked 5 Times in 5 Posts
    Rep Power
    4
    Hi, knowing from the threads here around the forum unknown disc is always service, there is a loader issue. If you send it to service also send a disc with it so they can check it.

    Best contact your local call centre again

  5. #5
    New Member
    Points: 158, Level: 2
    Level completed: 8%, Points required for next Level: 92
    Overall activity: 0%
    Achievements:
    31 days registered100 Experience PointsNew Achievement!

    Join Date
    Oct 2012
    Location
    Ireland
    Posts
    4
    Points
    158
    Level
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Oscar View Post
    Hi, knowing from the threads here around the forum unknown disc is always service, there is a loader issue. If you send it to service also send a disc with it so they can check it.

    Best contact your local call centre again
    Oscar, thanks for your reply - however they have informed that Unknown Disc does not necessarily denote a loader issue (and it doesn't make sense that it would as this problem only occurs with two specific discs and only those discs).

    As the problem only relates to two recent releases from the same company, they believe it is a compatability issue that will require a software upgrade to fix.

    It would be great if someone from Philips could comment on this on the forum to clarify though!!

  6. #6
    Platinum Member
    Points: 2,996, Level: 15
    Level completed: 82%, Points required for next Level: 54
    Overall activity: 0%
    Achievements:
    1 year registered1000 Experience PointsOverdriveNew Achievement!
    Oscar's Avatar
    Join Date
    Feb 2011
    Posts
    722
    Points
    2,996
    Level
    15
    Thanks
    1
    Thanked 5 Times in 5 Posts
    Rep Power
    4
    Weel thats strange as most threads about Unknown disc are answered as refer to service by the mods....

Similar Topics

  1. 5180 noise from drive
    By rollufje in forum Blu-ray: BDP5000 & 6000 Series
    Replies: 6
    Last Post: 02-02-2012, 09:51 AM
  2. BDP 5180/12 unknow disc error
    By zolee77 in forum Blu-ray: BDP5000 & 6000 Series
    Replies: 2
    Last Post: 11-29-2011, 08:01 AM
  3. Disabe auto play DVD/BR on 5180
    By rollufje in forum Blu-ray: BDP5000 & 6000 Series
    Replies: 3
    Last Post: 08-02-2011, 06:53 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •