Your experiences with FW v 150.48.13 for 6, 7, 8 and 9xx7 series (2012 models)

[Toengel]

Hi,

;-)

I really hope, that the next "real" firmware will cope with that HDNM issue...

Toengel@Alex

[Manuj]

And what do you believe, considering the knowledge & experience you have in that field ?

Last question : do you know if Sharp Aquos is using the same Pro-Fusion SoC ?

[Philips - Benedickte]

When I use the SMART TV function on my 40PFL8007T/12 (newest software from yesterday)to play a film by VIAPLAY and press the PAUSE key to stop the film for 3-4 minutes, and comes back to play again by pressing the PLAY button, the screen turns black and a rotating loading symbol appears in the middle of the screen.
Then the TV is not able to be controlled or return to the DVB-T channels. The only solution is to turn off the TV by pulling the mains plug for a reset.

Hi Per-A.

Could you please confrim the software version you have installed on your TV?
Does this happen on all movies or just one? if just one or a few, what one(s)?
Please also try to clear the Net TV memory.

What have you connected to your TV and how?

Best regards,
Benedickte

[Htep]

If some of you want to test the HDNM issue with your own eyes.
Please go to that post where I explain how to get URBAN ACROBAT vidéo.

Please give us your feedback here.

And if you have time, test the other clips. You'll see all HDNM problems that have been discussed so far.

Philips, will you also give back your own appreciation ?
Is it limited to some models, a a production batch ?
Thanks

Hello Manuj,

I tested all videos on my 47PFL6907, it's totaly amazing... I'm really, really disapointed... Bugs are highly visible.
How can philips push marketing features that don't work. The worst is that videos are Philips demo files...

Hope this is a software issue...

[per-a]

The software is the newest from yesterday: 0.150.48.14.
This failure has now happened on 4 movies now the last couple of days. 2 of the movies suddenly stopped playing, NOT PAUSED in these cases. (20Mbit cable connected)
The only way I could make the TV tuner react again was that I pulled the mains plug and inserted the plug after 1-2 minutes.
I have a USB HDD drive of 250GB connected for recording purpose, and this works 100%.
The Skype camera is always connected.
A HDRW 720 is connected via SCART but was not turned on when this failure came.
Net memory has been cleared twice.
A week ago I managed to restart the TV tuner mode without pulling the plug, but no TV channels was active before the mains plug was pulled and inserted again.
I also have the issue in the morning, at the first start of the TV, that the Philips server is not found or not available! But here the RC is active.

[drunk munky]

Actually spent some time watching my TV whilst my newborn is asleep and I am getting very annoyed now.

Remote becomes unresponsive all the time, only solution press the TV button and directly input TV channel number, cannot use channel up and down buttons as they don't work.

Hdnm now bothering me a lot, its really visible and its really bad.

Cannot pause whilst streaming a movie using network and also TV crashes at least 3 times a day.

Audio drops out using HDMI arc once every 5 minutes or so.

There's a few more that I can't think of at the moment.

If this was a car you wouldn't dare drive it, I spent 1500 pounds on a TV that is defective, this isn't fair Philips, tell us what you intend to do with this software and or hardware.

You have a duty of care to your customers, start caring!

[Philips - Benedickte]

The software is the newest from yesterday: 0.150.48.14.
This failure has now happened on 4 movies now the last couple of days. 2 of the movies suddenly stopped playing, NOT PAUSED in these cases. (20Mbit cable connected)
The only way I could make the TV tuner react again was that I pulled the mains plug and inserted the plug after 1-2 minutes.
I have a USB HDD drive of 250GB connected for recording purpose, and this works 100%.
The Skype camera is always connected.
A HDRW 720 is connected via SCART but was not turned on when this failure came.
Net memory has been cleared twice.
A week ago I managed to restart the TV tuner mode without pulling the plug, but no TV channels was active before the mains plug was pulled and inserted again.
I also have the issue in the morning, at the first start of the TV, that the Philips server is not found or not available! But here the RC is active.

Hi Per-A.

Thank you for this information. How are the other apps when playing movies from them(YouTube as an example)?

Best regards,
Benedickte

[drunk munky]

I have posted on these forums now for weeks i dont even get the courtesy of a reply, if a moderator cannot answer my questions than can i request a contact email at philips for someone who can.

I wont hold my breath for a reply

[NaC]

I wish I had private massages (Morning joke )

No, really, I just kindly asked you 2 weeks ago to calm down because Benedickte (who asked me for usual stuff, settings, ...), told me this problem was heading back to Development. So, in my mind, they needed a few days. I'm convinced Benedickte is doing her job, passing forum information further, but there's no return.

Now it is over again, they had time, you can be mad again !
If you are lucky, you'll get a post from Juan finding a dumb excuse.
Was it you by the way last September?

I don't know anything more than you do, and this is why I again invested some time last week (with new tests & videos).
This HDNM is a major function for the TV, always marketed in shops & websites, and it is defective as hell.

I'm all the more frustrated when I see online reviews, or magazines, telling that the motion compensation is good. And I still don't know what to do with my TV.... since Philips is not communicating, we don't know if correction will/can occur. I'm pessimistic.
I think it is holiday/cash season, so they won't say a thing.
Only fact after 16 weeks with this open issue, is that Philips is not a truthful company.

Manuj- thank you for your response, and for your efforts..

Philips,
Again, total ignoring….
You only replies other problems not related to hdnm problem.
It seems that Philips don’t give a d*** about this serious problem or sharing with us the current problem status.
Fantastic, we are so happy that things are being solved…
Thank you Philips for your extraordinary service…

[mrb1972]

Manuj- thank you for your response, and for your efforts..

Philips,
Again, total ignoring….
You only replies other problems not related to hdnm problem.
It seems that Philips don’t give a d*** about this serious problem or sharing with us the current problem status.
Fantastic, we are so happy that things are being solved…
Thank you Philips for your extraordinary service…

Out of interest has anyone actually contacted Philips other than through the forums and logged a fault/had an engineer visit regarding the HDNM issue?

[drunk munky]

I didnt realise but i received a private massage :-) from benedicte. Someone IS listening to me

[NaC]

I didnt realise but i received a private massage :-) from benedicte. Someone IS listening to me

So can you tell us if there is some progress with hdnm issue?
I believe that your PM us related to another issues, however not cover the critical one: hdnm.

[drunk munky]

Hdnm bug and my other issues have been reported to development, thats all folks!

[per-a]

No problem with YouTube. Videoes from there also works fine in 3D.... But these movies are normally to short to tell anything.

OK, a connection can crash .... but it is not so good when the TV stops working, and you have to pull a mains plug often behind some furniture.

A "watch-dog" in the software should have resetted this malfunction.

There are also some of the other apps that does not work 100% (example: you cannot exit the mail app. by "clicking" the button on the screen but, you have to use the exit button on the RC.)

And the App. REJSEPLANEN (in DK) does not work at all.

[Philips - Benedickte]

No problem with YouTube. Videoes from there also works fine in 3D.... But these movies are normally to short to tell anything.

OK, a connection can crash .... but it is not so good when the TV stops working, and you have to pull a mains plug often behind some furniture.

A "watch-dog" in the software should have resetted this malfunction.

There are also some of the other apps that does not work 100% (example: you cannot exit the mail app. by "clicking" the button on the screen but, you have to use the exit button on the RC.)

And the App. REJSEPLANEN (in DK) does not work at all.

Hi Per-A.

Please see the PM i've sent you.

Best regards,
Benedickte