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  1. #1
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    Thumbs down customer care experiance

    Well HERE GOES!
    i must be desperate I am now on here
    Hello,

    ref CT 50-853933003 I have been trying to get repair to remote
    (i was advised having problems with them, on my 1st live chat)
    TV Mod No: 46PFL9705H/12
    Seriel No: VN1H1111016993

    I am not getting any emails promised , so I can send proof of purchase for repair

    Basically I been chasing this for a long time
    I am running out of options

    this my last resort,
    then maybe strart writing to Uk headquarters (surely not?)

    I started contacting cust support beginning of October
    &
    6 emails, 4 live chats, 3 phone calls later

    I am not getting much help
    suffice to be told problems with server , not getting emails including alternative address

    looks like biggest fob off I have ever come across, but I know its not, just really unlucky

    what is best address to write to complain and actually get a reply

    anyone please help
    it would be very very much appreciated
    thank you

    sorry have to say my experiance of getting warranty work proceeding is very sub standard and at moment future purchases of philips products are on hold till I can see some changes
    can not believe I am posting on here to get some sort of result.
    desperate or what , like i said earlier ;-)
    so far 0/10 room for major improvement
    more detail on my experiance would take up too much of my life but I'll answer any Q?
    Glenn Birch

  2. #2
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    Philips - Benedickte's Avatar
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    Hi Mr Birch.


    Please see the Private message I have sent you.

    Best regards,
    Benedickte
    Forum Mod

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