11-07-2012, 10:11 PM #1
- Join Date
- Nov 2012
- Thanked 0 Times in 0 Posts
- Rep Power
55PFL8007 - no Smart-TV - no Philips support
I got a 55PFL8007 in late July and am fighting to get SmartTV running ever since - without any success so far.
Here's what my setup looks like: 55PFL8007 connected to a router that connects to my local ISP. No problems with Internet access whatsoever - I can even open hbbtv pages from various TV stations on my TV, so Internet connectivity as such is working.
But when it comes to Smart-TV I always get the error message "Philips server not found".
So I opened a support case with Philips back in August.
Here's what already has been tried since then:
o) Replace motherboard
o) use the latest software (currently QF1EU_0.150.48.13_bld3a on that box which is the latest available)
o) different router
I even did a full blown network (wireshark) trace to dig further what's going on on the network side. What I found out is that after the three-way TCP-handshake between my TV and the philips server at 22.214.171.124 the TV tries to access the following URL:
This request is immediately followed by a TCP reset from the server. .
So I included a full blown network trace and a detailed description of the problem. Reaction of Philips so far?
After 1.5 months (!) I was told that the my problem has been "handed over to the colleages at Eindhoven". In each one of my calls to the helpline since then the only thing I was told was "we don't have any news on your problem".
So we've got more than three months with an open support case for a simple matter like making Smart-TV available for a genuine Philips TV. Not one at the low end but a box running for about EUR 2.500,- !
This is the reason why I'm looking for help in this forum.
Does anybody out there have an email-address/contact of the guys at Philips who really are in charge of Smart-TV from the server side? I'm absolutely positive that the problem is with the server side since I get a TCP-reset immediately when my TV tries to open the URL given above.
In several postings in this forum I found hints that the MAC-address of the TV must be registered with Philips. If this is the case where and how can the address be registered?
Thanks much in advance for any clue,
By daphnewarburton in forum Sound: Other ModelsReplies: 1Last Post: 08-27-2015, 02:51 PM
By izzyoo7 in forum TV ForumReplies: 6Last Post: 01-03-2012, 03:33 PM
By VibSun in forum Smart TV: AppsReplies: 2Last Post: 12-12-2011, 05:50 PM
By DellUser in forum Smart TV: AppsReplies: 0Last Post: 07-22-2011, 02:05 PM
By jurgbutt in forum TV ForumReplies: 7Last Post: 07-05-2011, 04:10 PM