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  1. #1
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    November 12 and still no new firmware for mci8080/mci900

    Hi

    November 12th as gone by now and just checked again and still no firmware online as promised for bug fixes and napster integration

    can philips please advise on this urgently now

    we users be compensated for the 8 months this has taken?????

    thanks

    JH

  2. #2
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    Would be nice indeed. Mine is buggy as hell also, but I don't have much faith anymore...

  3. #3
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    Dear both,

    As according to the plan, the fix will be released in November. I have not received any revised planning so far. I will check again with the team to see if we can have more solid information. Shall let you know when I hear back from them.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team
    Forum Mod

  4. #4
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    Its Now the 29th and STILL no firmware with fixes and Napster what is going on?
    is there confirmation this will be online tomorrow

    if not are Philips going to offer refunds to the many unhappy customers!

    i have an mci8080 and mci900 both with bugs and missing the one feature i bought them for for nearly 6 months

    JH





    Quote Originally Posted by Philips - QK View Post
    Dear both,

    As according to the plan, the fix will be released in November. I have not received any revised planning so far. I will check again with the team to see if we can have more solid information. Shall let you know when I hear back from them.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team
    Last edited by jphenrick; 11-29-2012 at 07:12 PM.

  5. #5
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    I agree, quite a disappointing service level. Irreliable as well. Will cost them consumers for sure. Had to give negative advice to friends/colleagues, suggested them to buy a non-Philips/Streamium product. A colleague of mine had a 8080 and returned it after a month, he couldn't use the streaming radio for half an hour (wired), because the software froze 9 out of 10 times, even on home screen it froze.

    What surprises me the most is that most complaints are not about additional/exotic features, but about basic functionality. Even that is not taken serious.

  6. #6
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    I agree 100%

    i have purchased streamium products for years but all i want now is a full refund

    its now the 30th November and still no firmware

    Philips - Customers are very unhappy - any response?

    thanks

    JH







    Quote Originally Posted by chrisdude View Post
    I agree, quite a disappointing service level. Irreliable as well. Will cost them consumers for sure. Had to give negative advice to friends/colleagues, suggested them to buy a non-Philips/Streamium product. A colleague of mine had a 8080 and returned it after a month, he couldn't use the streaming radio for half an hour (wired), because the software froze 9 out of 10 times, even on home screen it froze.

    What surprises me the most is that most complaints are not about additional/exotic features, but about basic functionality. Even that is not taken serious.

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