System time on M100 is incorrect

[ginola]

Hi - i recently bought and set this up (on friday 23rd). I only have one camera. The system time is set to 10hrs behind the actual time (i need GMT.....). How can i change this?

[ValG]

I am experiencing the same problem with the date conflict. My alert time for the monitor is 8:22 a.m. and the system time is 11:22 a.m. It started after the latest sofeware update. I haven't found a solution yet.

[Trillium]

I am having a similar problem after installing the Philips In.Sight iphone app update. In my case, the date was reset to 1970-01-01 and is counting firward from that date. The time probably started at 12:00 a.m. 3 cameras have identical wrong times and 1 camera has a time 3 hours forward to the exact minute.

I found out from a technical expert at my service provider that the default router date is also 1970-01-01. He suggested that the cameras came back online picking up that default date from the router when the system was reset, probably due to a power outage or brown out. I have had other outages in the weeks that I've had the camera, but didn't experience this problem prior to the most recent app update.

[Trillium]

My current Philips In.Sight App version is v 2.1.0

[Philips - QK]

Dear users,

To resolve this issue, please

1) go to the 'Settings' in the In.Sight apps;
2) tab on the 'Online monitor';
3) tab on the 'Delete Monitor' button at the bottom of the page
4) go through the re-connection procedure for your monitor from the very beginning.

We have noted this issue and will resolve this by the next app version release. Sorry for the inconvenience caused to you.

Kind regards,
Philips Moderation Team

[ginola]

This doesn't work. I've deleted my monitor 3-4 times and still the clock is 10 hrs behind gmt

[Philips - QK]

Dear ginola,

We'd like to ask you to try another more thorough way to delete the monitor. Since this is quite complicated, I would like to send you the steps via PM/ email. Would you please check your PM inbox for more info?

With thanks & regards,
Philips Moderation Team

[Khatmal]

I encountered the wrong timestamp issue during alerts. I have installed three M100's. I reset one of the camera's (delete, reinstalled) and the time changed in all. However the next day I noticed during the alert, the time stamp changed once again. As I will be traveling, I will not be physically available to reset the cameras. Is there a more permanent solution to this issue?

[Philips - QK]

Dear Khntmal,

Deleting the monitor can be done in the server side. However, after that you have to reset your devices. So, you still have to be physically available to reset the cameras. We are sorry about this.

We are working on a new app which can resolve this issue. We will communicate the timeline to you once confirmed.

Kind regards,
Philips Moderation Team

[Philips - QK]

Dear Khntmal,

We'd like to understand more on the apps version you have.
According to our engineer, the wrong time display issue should be able to be resolved after deleting and resetting the monitor if you are having a 2.1 version app. Please advise.

Kind regards,
Philips Moderation Team

[saegis]

On one of my monitors the time is also incorrect and starts on 01-01-1970.
Also the monitor after a power reset or a complete reset blinks green for hours (>24) until it eventually will get a connection. The monitor is in the same room as the other monitor and the router.
I used to use Version 2.1 of the app but went back to 2.0 as the motion alarm could not be set properly with 2.1. The level always went back to -4% and never signaled an alarm. Is that a known bug?
How can the monitor be reset on the server side as mine seems to be completely upset?
My 2nd monitor by the way works like a charme exept for the motion detection issue with version 2.1

Update:
My monitor is online in the App within my own network but still the light blinks green and is not steady. From a remote location there is no connection. Is there a problem on the server side?

[saegis]

I finally come to the conclusion that there must be something wrong with my monitor.
As it continued to flash green for days I tried to do a complete reset as indicated in this forum.
I deleted the monitor in the app. I did the reset and a new setup. I did not manage to get a wifi connection at all.
The monitor is next to my second one that is working fine! So signal should not be an issue.
At first it takes several minutes (not only one) until it starts flashing yellow. Then I get the green flashing and that was it. The app reports back a missing wifi connection. I tried several hard resets on the back of the monitor.

What now?

[Philips - Remko]

Dear saegis,

Make sure:
 The mobile device and the monitor are connected to the same Wi-Fi network.
 The mobile device and the monitor are within the reception range of the router.
 If the above does not help:
- Minimize the usage of bandwidth. This can be done by minimizing the number of devices that are connected to the Wi-Fi network. Exit the App and re-try the set up.

Kind regards,

[saegis]

Hi,

all conditions are fullfilled.
Also my Router has sufficient bandwidth. It is a modern Netgear Router 4500. Less than 10 devices are connected with wireless.
This can not be the problem.

My second monitor is working fine!

[saegis]

Today I loaded App version 2.2 and did the setup again which worked this time.
The indicated time was correct. I then moved the monitor to the final position for which I had to unplug it and plugged it in again.
After a while the light was steady green again but the indicated time reverted back to 1970-1-1.

Was this bug supposed to be fixed already? If so this was not fully successful. Is there any solution yet as I do not want to go through the entire setup process again.