System time on M100 is incorrect

[Philips - QK]

Today I loaded App version 2.2 and did the setup again which worked this time.
The indicated time was correct. I then moved the monitor to the final position for which I had to unplug it and plugged it in again.
After a while the light was steady green again but the indicated time reverted back to 1970-1-1.

Was this bug supposed to be fixed already? If so this was not fully successful. Is there any solution yet as I do not want to go through the entire setup process again.

Dear saegis,

Thanks for your reviews on the version 2.2.
We are now looking into your wrong date display issue. We will update you when we have more concrete information.

Meanwhile please advise if the below steps help. If doesn't we may help you to delete your monitor from our server so as to temporarily resolve this issue.

1) go to the 'Settings' in the In.Sight apps;
2) tab on the 'Online monitor';
3) tab on the 'Delete Monitor' button at the bottom of the page
4) go through the re-connection procedure for your monitor from the very beginning.

Kind regards,
Philips Moderation Team

[Oscar]

Hi saegis,

If you set it up from scratch but straight on the correct position does that change anything? I mean you connected it new again but had to unplugg it no?

Can you try that

[saegis]

Dear saegis,

Thanks for your reviews on the version 2.2.
We are now looking into your wrong date display issue. We will update you when we have more concrete information.

Meanwhile please advise if the below steps help. If doesn't we may help you to delete your monitor from our server so as to temporarily resolve this issue.

1) go to the 'Settings' in the In.Sight apps;
2) tab on the 'Online monitor';
3) tab on the 'Delete Monitor' button at the bottom of the page
4) go through the re-connection procedure for your monitor from the very beginning.

Kind regards,
Philips Moderation Team

I did the setup again as indicated above.
After the first try the time was stil at 1970-1-1 so I tried one more setup which ended up with the correct timestamp. There really seems to be a bug in the setup process. from where does the monitor get its time information?
One more Info: I have two wireless access points (one router, one switch) in my house with the same SSID and frequency. To achive a setup I had to switch one of them off. Otherwise the setup would not be successful.

[Philips - QK]

Dear Saegis,

Thanks for your info.
We suggest you to try one more thing - to delete your monitor from the server. I will send you the instructions via Private Message (PM). Kindly check your inbox.

Kind regards,
Philips Moderation Team

[saegis]

Thanks QK.

So far I did not receive a PM.

[Philips - QK]

Dear Saegis,

I have sent again to your PM inbox. Kindly check.
Also, we have released a new 2.2 version iOS app. Would you please advise if the new app resolves this issue or not?

Thanks & regards,
Philips Moderation Team

[saegis]

Thank you. As I indicated in earlier posts in this thread I already used the 2.2 version.
Still the wrong timestamp was present after the first setup. The second worked fine.

[mrnik]

one of my cameras is right, one of them (baby monitor) is 10 hours wrong.
I do not want the pain of setting it all up again as it took DAYS (and i mean DAYS) of effort to get working first time round.

I am using v2.2.0

how hard is it to put a timezone setting in the app?! :-0

[Philips - QK]

Dear mrnik,

As mentioned in another post, would you please let me know your registration ID so that I can try to fix this at the back-end? Kindly PM me for this.

Kind regards,
Philips Moderation Team

[saegis]

Dear mrnik,

As mentioned in another post, would you please let me know your registration ID so that I can try to fix this at the back-end? Kindly PM me for this.

Kind regards,
Philips Moderation Team

I also noticed a strange behaviour. On my IOS Devices my monitor shows the correct time in the stream.
The filename of my uploaded dropbox files and the time indicated for the alarms on the IOS device is wrong by exactly nine hours.
Is this a problem on the server side?
My second camera shows the correct time everywhere.

[kwinnie]

seagis,

maybe you could send the registration id to philips. they can help checking.

[Muccie]

seagis,

maybe you could send the registration id to philips. they can help checking.

Same probem here: did all kinds of 'resets', but there is always 1 hour time difference, the In.Sight app is an hour up against the real time....

Is there a fix?

[Philips - QK]

Dear Muccie,

Do you have the latest firmware? If you haven't upgrade the latest firmware, the name of the monitor is of red colour.

Kind regards,
Philips Moderation Team

[Muccie]

Dear Muccie,

Do you have the latest firmware? If you haven't upgrade the latest firmware, the name of the monitor is of red colour.

Kind regards,
Philips Moderation Team

Hi, the camera/monitor DID update itself yesterday (so is NOT shown in red) BUT it still shows the wrong time (one hour later than the actual time is).

[Muccie]

Hi, the camera/monitor DID update itself yesterday (so is NOT shown in red) BUT it still shows the wrong time (one hour later than the actual time is).

The iOS app now updated to 2.2.6, time is still wrong: shows on the camera 1 hour ahead of te real time.... What can I do to correct this???