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  1. #31
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    Help !! Still one hour difference

    Quote Originally Posted by Muccie View Post
    The iOS app now updated to 2.2.6, time is still wrong: shows on the camera 1 hour ahead of te real time.... What can I do to correct this???

    I removed everything, did a reset, did the whole setup again and there is still one hour time difference (the camera is showing one hour later than the actual time is) ! I have all latest firmware and iOS app....

    Philips: this seems to be a problem at your side !!! Help !! Please solve this....

  2. #32
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    hi muccie, have you also tried to reset your router? Basically, I would reset everything, unistall and install back the App and start over again. if this won't work, then Philips have to have a look into it.

  3. #33
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    Resetted all !

    Quote Originally Posted by Faust View Post
    hi muccie, have you also tried to reset your router? Basically, I would reset everything, unistall and install back the App and start over again. if this won't work, then Philips have to have a look into it.
    Hi,

    Thanks for your help ! I indeed also resetted my router to factory. I really started from scratch. But the problem persists: one hour to "late" (camera or monitor (why call it a monitor when it is actually a camera ??) shows time one hour late from "real" time, looks like the Philips Yoics server is on wintertime !!!).

    This is so annoying !!

  4. #34
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    Quote Originally Posted by Muccie View Post
    Hi,

    Thanks for your help ! I indeed also resetted my router to factory. I really started from scratch. But the problem persists: one hour to "late" (camera or monitor (why call it a monitor when it is actually a camera ??) shows time one hour late from "real" time, looks like the Philips Yoics server is on wintertime !!!).

    This is so annoying !!
    Strange is, that when I "view" the camera (OK: monitor...) via the insight-website, the time on the camera is correctly diplayed on the website !! So it looks like the iOS app is messing up the time....

    Philips.... can you please help here ???

  5. #35
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    Dear Muccie,

    thank you very much for your updates on this issue. Please be ensured that we are investigating this problem and will get back to you as soon as we have any updates on this.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team
    Forum Mod

  6. #36
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    Hello Muccie!

    We want to try to help you resolve the issue. Could you please send me your registration ID via PM?
    Could you please also say whether the time zone is correctly set on your Iphone or other smartphone? What if you set using the manual mode, is the time on the monitor diplayed correctly?
    Once we get this info from you, we can investigate further into it.
    Regards,
    Joanna
    Forum Mod

  7. The Following User Says Thank You to Philips - Joanna For This Useful Post:

    Muccie (05-20-2013)

  8. #37
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    Time change

    Quote Originally Posted by Philips - Joanna View Post
    Hello Muccie!

    We want to try to help you resolve the issue. Could you please send me your registration ID via PM?
    Could you please also say whether the time zone is correctly set on your Iphone or other smartphone? What if you set using the manual mode, is the time on the monitor diplayed correctly?
    Once we get this info from you, we can investigate further into it.
    Regards,
    Joanna

    When I manually set a different time zone in my iPhone or iPad, the time of the camera/monitor still stays/is incorrect, so if I set the time zone from Berlin (my time zone where te camera shows one hour later than the actual time is) to time zone London, the camera shows 2 hours time difference from the London time zone...

  9. #38
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    Findings

    Quote Originally Posted by Philips - Tereza View Post
    Dear Muccie,

    thank you very much for your updates on this issue. Please be ensured that we are investigating this problem and will get back to you as soon as we have any updates on this.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team

    Hi Philips,

    And, what are your findings ??

  10. #39
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    Dear Muccie,

    we are still working on the issue and are in the process of implementing new Software updates that should be able to resolve this.

    Once this has been finalized, we will inform you accordingly.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team
    Forum Mod

  11. #40
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    Quote Originally Posted by Philips - Tereza View Post
    Dear Muccie,

    we are still working on the issue and are in the process of implementing new Software updates that should be able to resolve this.

    Once this has been finalized, we will inform you accordingly.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team

    Dear Philips,

    Today there was an update for the iOS In.Sight app, version 2.3.0. I deleted the old app and installed everything from scratch: still the time in the app is one hour ahead of the real time.... Help !!!
    Last edited by Muccie; 07-10-2013 at 10:41 AM.

  12. #41
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    and another 2 weeks gone by without any reaction from Philips.... From what I understood Philips acknowledges the time problem but does not come up with a solution. That is "funny" to say the least.... It is a not an expensive product, but now it turns out to be "cheap" as well. That is diaspointing.

  13. #42
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    Dear Muccie,

    we are currently working on a new software upgrade that should amongst other issues hopefully resolve the issue with the time delay as well. Unfortunately, at this moment we are not able to provide you with any time estatimate I am afraid.

    We do apologise for any inconvenience this may cause.

    Kind Regards,

    Philips Moderator Team
    Forum Mod

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