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  1. #1
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    Question Sound cut off on my 40PFL7605H12

    Hi everybody,
    I started whith my Philips Net TV on december 28 and since the begining I have sound problem's with.
    I explain: I first connect it with HDMI to my TV Box (BelgacomTV) and after a copple of hours, the sound disapears for ±10seconds. This remains 3 or 4 times in the evening...
    I suspected my decoder first... Here for I change my connection for the PERITEL input. The same problem appears.
    I've connected my home cinema directly on my TV decoder and when the sound disapears on the TV, the home cinema gives the sound then I'm shure that the problem is coming from TV.

    Has somebody same trouble and maybe a solution? I think I'll contact Philips under warranty to change the TV??

    P.S. Happy New Year!

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    Dear Custers,

    take a look into this:

    http://www.supportforum.philips.com/...sn-t-work-well

    Is a software bug of the TV still not solved.

    I've written to the Philips customer service: please do it for yuor complaint.

    regards

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    Hi,

    however, you should try Firmware 140.27!

    Toengel@Alex

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    Dear Toengel,

    Thanks for replay but where can I find this Firmware? The last I can found is the 140.25...
    Philippe.

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    Quote Originally Posted by Custers View Post
    Dear Toengel, Thanks for replay but where can I find this Firmware? The last I can found is the 140.25...Philippe.
    Dear all,

    Software 140.27 for the 8000 and 9000 series (xxPFLxxx5) is now officially available.

    Release notes Q5551_0.140.27.0 (fixes for xxPFL8xx5 and xxPFL9xx5 series):
    • The TV is intermittently loosing sound on the DIGITAL AUDIO OUT (S/PDIF) connection.
    • Not all channels/services can be found during channel installation (only applicable to country Switzerland).
    • The TV is intermittently loosing sound when you connect an external device via HDMI.
    • Picture is distorted with vertical lines and micro-blocks while watching digital cable (DVB-C) channels (only applicable to country Finland).
    • Unable to view “France 24” service in Net TV (only applicable to Net TV models).

    Release notes Q5553_0.140.27.0 (fixes for 21:9 and xxPFL8xx5M and 9xx5M-Italy sets):
    • Same as above + the TV automatically exits the Multimedia Home Platform (MHP) application (only applicable to Italy).
    Forum Mod

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    Dear PHilips NET TVMod,

    in my case (37PFL8605M/08), the installation of the latest firmware (vers. 140.27) is still not the solution.

    The intermittent sound lost with an external device connected (via HDMI or Digital Audio OUT S/Pdif) with the HTS5120 PHilips still remains !!!!!!!!!!!

    What does it mean?

    Please let me know.
    regards
    Last edited by Nettle; 01-10-2011 at 03:38 PM.

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    Dear Philips,

    thanks a lot for the notes...

    Toengel@Alex

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    intermittent losing sound when connecting an external device via HDMI

    Quote Originally Posted by Philips View Post
    Dear all,

    Software 140.27 for the 8000 and 9000 series (xxPFLxxx5) is now officially available.

    Release notes Q5551_0.140.27.0 (fixes for xxPFL8xx5 and xxPFL9xx5 series):
    • The TV is intermittently loosing sound on the DIGITAL AUDIO OUT (S/PDIF) connection.
    • Not all channels/services can be found during channel installation (only applicable to country Switzerland).
    • The TV is intermittently loosing sound when you connect an external device via HDMI.
    • Picture is distorted with vertical lines and micro-blocks while watching digital cable (DVB-C) channels (only applicable to country Finland).
    • Unable to view “France 24” service in Net TV (only applicable to Net TV models).

    Release notes Q5553_0.140.27.0 (fixes for 21:9 and xxPFL8xx5M and 9xx5M-Italy sets):
    • Same as above + the TV automatically exits the Multimedia Home Platform (MHP) application (only applicable to Italy).
    Please can you advise when 0.140.27.0 will be available via the "software update" via internet option in the UK?

    I received my 32PFL9705 today and have experienced intermittent sound loss when watching via my Sky+HD box - ie the same as described by other users below.

    This is my only receiver/device and is all I use the TV for (I do not have a tv aeriel connection or blu-ray connected). I never experienced this problem on my old TV using the same connections (<1 month old QED HDMI) and the issue appears to be with the TV as using the HDD function on my sky+HD box and sky anytime confirms that the sound is there (ie sound drops out, pause rewind and play back the same footage and sound is there again at the same point it dropped out). The software update run after unpacking has only gone to 140.25.0

    thanks

  9. #9
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    Quote Originally Posted by Philips View Post
    Dear all,

    Software 140.27 for the 8000 and 9000 series (xxPFLxxx5) is now officially available.

    Release notes Q5551_0.140.27.0 (fixes for xxPFL8xx5 and xxPFL9xx5 series):
    • The TV is intermittently loosing sound on the DIGITAL AUDIO OUT (S/PDIF) connection.
    • Not all channels/services can be found during channel installation (only applicable to country Switzerland).
    • The TV is intermittently loosing sound when you connect an external device via HDMI.
    • Picture is distorted with vertical lines and micro-blocks while watching digital cable (DVB-C) channels (only applicable to country Finland).
    • Unable to view “France 24” service in Net TV (only applicable to Net TV models).

    Release notes Q5553_0.140.27.0 (fixes for 21:9 and xxPFL8xx5M and 9xx5M-Italy sets):
    • Same as above + the TV automatically exits the Multimedia Home Platform (MHP) application (only applicable to Italy).
    Hi Philips and all,
    I have a 46PFL8605 and updated the firmware according to instructions, but the problems remains regarding audio drop outs from S/PDIF.
    The problem comes after 10-20 minutes of watching, and gives a 1-2 seconds drop out every minute to every 10 minutes randomly.

    Not acceptable at all and I´m thinking of returning the whole package and claim money back since I bought the TV just two weeks ago.

    I want a statement from Philips how to solve this once and for all.

    Regards
    Tobias

  10. #10
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    Hi Tobias: same issue of mine.

    This is a typical case of "lack of conformity" for my lawyer. Is possible to ask for the money back if the purchase is not so back in time.

    The communication problem with Philips (at least here in Italy) is:

    a) email: after the customer's complaints email you receive immediately an automatic answer with the promise of a feedback unti 4 days ----> no answer received since 10 days at all !!!

    b) Chat line with Philips: 90% of the "Philips chatters", after the description of my issue (sw issue, hw or whatever) they give me the address/telephone of the Technical Support Center of my area and stop!
    No infos, updates, comments, feedbacks, follow up, etc... Even my little daughter could perform the same customer's support earning 10 times less money!

    c) the only good support that I'm receiving right now is from NetTVMod of Philips here in this forum.

    regards

  11. #11
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    Hi,

    often firmware updates need some to be available via the internal update function (as far as I know it is a different server). Sometime firmware releases are only available via the internal update sometime only as download on the philips webpage.

    So the fastest way is to download the right file and install it via USB.

    Toengel@Alex

  13. #13
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    Thanks, if not available automatically later today then I will go down the USB route.

  14. #14
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    Hello,
    I introduced a warranty claim last week to Philips support and I just have a call from a technician. He will come home to replace the Main Board of my 40PFL7605/H12 on next tuesday.
    I hope that solve the intermittent sound problem I have.
    Let first change it and than I'll tell you If the problem is done.

    ;-) Philippe.

  15. #15
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    @custers

    Hi, please let me know if the main board substitution will solve the issue.

    Thanks a lot, regards

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