Time delay when using jack

[BeJon]

Hi,
I have the same problem.

Connect my LCD TV with jack to AW5000 and the voice/sound have delay.

I have tried to connect headphones to the same output from LCD TV and the voice/sound is perfect syncronized. But if I change and connect AWW5000 ...all in delay.

help please, this is a big problem!

Fabio

I have sent You a PM .

[nathansmonk]

I too have this problem, but I am using my iPad in an official apple dock whilst playing netflix. I have the latest firmware and ~1 second lag. Please advise.

[Manovra76]

The problem persist, but I have find a partial solution.

1) AW5000 is OFF
2) AW5000 and LCD are connect with jacl
3) power-on LCD
4) AW5000 power ON

if I do nothing else with AW5000, the voice is sincronize. Else if before I use AW5000 for other function and after use MP3 link ....I have delay in voice.

May be this information can help someone and the support to fix in the next firmare version!!

[Pacman]

Do you have any option to change on your TV and did you try already? What sound output is it? Are all devices up to date?

And to be honest I do not see this device to be used as an external speaker for my TV, this is not the purpose of it or am I wrong here

[Manovra76]

Do you have any option to change on your TV and did you try already? What sound output is it? Are all devices up to date?

And to be honest I do not see this device to be used as an external speaker for my TV, this is not the purpose of it or am I wrong here

All firmware is update.

The problem is not TV, I have try 2 different chanel output, if use other speakerphone all is ok, if I use AW5000....delay =_="

I suppose that internal firmware (mp3 link), post-process output and generate delay.

[Orris 11]

Hi I sent this to Consumer Care - on 22th April - will it be answered ? - not much care.

Topic is thje sycronisation delay when using thw aw5000 JACK.

With kind regards,
Philips Consumer Care

You submitted following inquiry:
Can you please confirm if you are going to fix the issue with the AW5000 when plugged directly into a TV source and the ensuing Time Delay? See Phillips Forum on AW5000. I am happy to wait, but would like to know if this issue is being tackled? I actually watch most TV using a Philips HDT8520, and the issue is the same - so with both products being Philips it seems that this should be solvable.
regards

[kylie]

hi orris11

where have you sent your query to? on forum/ via PM / or sending email?

[Philips - QK]

Dear Orris 11,

I have sent you a PM. Would you please have a check of that?

With thanks & regards,
Philips Moderation Team

[thomassafca]

Dear Orris 11,

I have sent you a PM. Would you please have a check of that?

With thanks & regards,
Philips Moderation Team

Hey,

I'm facing the same problem on my AW5000 running the latest firmware.
Any help would be appreciated!

[Philips - QK]

Dear thomassafca,

I have sent you a PM. Would you please check your PM inbox?

Kind regards,
Philips Moderation Team