impossible to connect my monitor to the network

[insight870]

Hi, I have a serious issue with the network connection for the M100 monitor. Indeed when I start the installation with my iphone everything works until the last step. I show the QR code at the camera and the LED become green. I press next and the wifi connection is a success. But when the program try to connect to the monitor, the LED become orange and the installation fail.
I've tried the installation on an other place and it works directly. I doesn't understand why because this is the same infrastructure with the same adsl box.

What I have already tried:

• reset the monitor
• reset the modem/routeur
• reset the iphone
• reinstall the iphone app
• create an new account
• change to a WPA2 key
• change the wifi channel
• desactivate the router's firewall

But no change.

Somebody have an other idea?
thanks in advance.

[Philips - QK]

Dear insight870,

Would you please provide us more info on your router (brand/ model)? Thanks.

Kind regards,
Philips Moderation Team

[insight870]

Hello,

the adsl box is the b-box2 from Belgacom.
I did some searchs on internet and it seems that it's a SAGEM F@st3464 who is hidden inside.
found on this forum http://forum.adsl-bc.org/viewtopic.php?t=58686

with more information on this link

Best regards

[Philips - QK]

Dear insight870,

We are currently investigating your issue. We shall update you when we have more feedback.

Kind regards,
Philips Moderation Team

[Philips - QK]

Dear insight870,

We have a new version of app 2.2 released. Would you please test if it improves connection performance?

With thanks & regards,
Philips Moderation Team

[insight870]

I finally asked to belgacom to change my modem/router.
And now everything is working fine.

Thanks for your help.

Best regards.

[Philips - QK]

Dear insight870,

Glad to hear that!

Kind regards,
Philips Moderation Team