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  1. #1
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    E5 Surrounds play neighbor's music!

    Hi, Just bought a new Fidelio E5 system, and it works great.

    However, when I turn it off, after a few seconds the surrounds start playing music. It turns out my next door neighbor has the same system, and when I turn mine off, the speakers sync with their system instead.

    Anything I can do to stop this happening?!!

    Thanks!
    John

  2. #2
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    Hello johnhammond,

    Thank you for your post.

    Please bear with me while I´m checking this with our technical team.

    Kind regards,
    Philips Moderation Team

  3. #3
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    Hello johnhammond,

    Thank you for your post.

    The speakers from both devices transmit on the same channel/ frequency.
    One of you must pair the speakers and subwoofer manually. Then the problem should be resolved.

    Pair up with the speakers
    1 Turn on the main unit and the surround wireless speakers.
    »» If the connection to the main unit is lost, the red and orange LEDs on the wireless speaker blink alternatively.
    2. Dock the left and right wireless speakers onto the main unit (left and right base speakers).
    »» If the pairing is successful, the orange LED on the wireless speaker lights up for five seconds.
    »» If the pairing fails, the red and orange LED on the wireless speaker blink alternatively.
    3. If the paring fails, re-dock the wireless speakers onto the main unit.

    Pair up with the subwoofer
    1. Turn on the main unit, and the subwoofer.
    »» If the connection to the main unit is lost, the white LED on the subwoofer blinks slowly.
    2. Press the CONNECT (connect) button on the subwoofer to enter the pairing mode.
    »» The white LED on the subwoofer blinks quickly.
    3. On the remote control, press OPTICAL, then press and hold AUDIO SYNC
    + for
    five seconds.
    »» If the pairing succeeds, the white LED on the subwoofer lights up.
    »» If the pairing fails, the white LED on the subwoofer blinks slowly.
    4. If the pairing fails, repeat the steps above.


    Kind regards
    Philips Moderation Team

  4. #4
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    Hi there. How do I force the surround speakers to want to pair - there is no 'connect' button like the one on the subwoofer. They somehow got unsynched (had the alternate flashing red and orange) and the resynch process seemed to work, but this morning they have switched back again.

  5. #5
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    Another update... The speaker that was playing next doors music has now unsynched itself, but is refusing to sync with my system. I just have the flashing red and orange light. I have tried a factory reset of the entire system, but this has not helped.

    Any suggestions? I'm afraid that the system does not seem to cope at all well in this situation.

  6. #6
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    Hi - is there any chance of an update today? If not I will probably have to take it back. The system has only worked properly for a few hours. The local (Hong Kong) Philips support has been unresponsive too.

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    Hello johnhammond,

    Sorry for the late reply.

    Yes it looks like that the device has developed a technical fault. Please get back to the retailer.

    Thank you

    Kind regards
    Philips Moderation Team

  8. #8
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    Just a final update (in case anyone has the same problem).

    I took it back to the store today, and the speakers managed to sync fine with the demo model. Eventually tracked the problem down to a bad cable connecting the two base speakers. The new one is working fine so far.

  9. The Following User Says Thank You to johnhammond For This Useful Post:

    Philips - Pavel (03-31-2015)

  10. #9
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    Hello johnhammond

    Thank you for an update and useful information.

    I´m glad that you have sorted out this issue and everything works fine now.

    Thank you
    Philips Moderation Team

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    Hi Pavel,

    Sadly a further follow up. Twice since Monday while the stereo has been off it has "magically" synched up with the house next door and started playing their music. We then have to unplug it and re-sync it with our own base.

    This stereo is great, sounds good and is very convenient, but it seems that it's not been properly tested and released with a fairly significant flaw. It's simply unusable if there is another device nearby.

    It looks like we will have to try and get a refund - HK $6,000 is far too much to sink into a faulty product.

    John

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    Hi,
    I do not know the details of the systems, but if it may be possible that you can change the name of your system, then try a name, that is in the alphabet before the name of your neighbor system.

    Regards
    Gerd

  13. #12
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    Hi Gerd. Thanks for the suggestion. Unfortunately I don't have any such options to change. It seems that the simplicity of the system is also it's downfall. When the stereo if off the wireless components will resync with another system if there is one nearby.

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    Hi John,

    may be, you can try to place a metalic foil with contact to the grounded wire between your system and the neighbor to weaken the signal ...

  15. #14
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    Hello johnhammond,

    I have forwarded your case to our technical team and currently I am waiting for conclusion.

    Thank you for your patience.
    Kind regards,
    Philips Moderation Team

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    Hello Johnhammond!

    Please excuse this delayed reply but now I can forward the answer that the technical team provided me with.


    After reading your post, I suspect it may just be that there has not been a successful manual pairing so would you mind performing one more and see how it goes?

    The complete manual pairing steps are:
    1) First press the CONNECT button at the back of the Subwoofer
    2) Then activate the pairing sequence of the main unit with the Remote Control by first press OPTICAL and then press and hold the SYNC+ for 5 seconds
    3) Then dock the Surround speakers on the main speakers

    Please do let me know how it went and if it is paired with your device only?

    Regards,
    Philips - Katerina

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