46PFL5507T/12 getting restarted

[junaidgill]

I have recently purchased 46PFL5507T/12. The TV gets restarted on its own.
This happens quite frequently when I switch on the TV i.e. something like 3 or 4 times in the first 15 minutes and then it starts stabilizing and doesn't get restarted for longer period.
The current software version on my TV is Q554E-0.93.0.0. According to the release notes on the support page the restart problem should have been fixed in Q554E-0.90.0.0 software version. But that doesn’t seem to be the case with me at least.
Can someone please let me know the fix for this if any? It is really annoying to have this problem.

Thanks in advance!

Junaid

[burnhoven]

Hi,


Many issues can produce a restart. Only the known problem is solved in firmware 90.


Disconnect all from your TV, exept of mains and antenna. If problem still exist you will have a defect. Contact you local dealer.

[junaidgill]

I have already tried by disconnecting everything from tv but it still behaves the same.
In fact I had even replaced it once but the new one gives me the same problem. Do you know if this model is known to be having this problem and there isn't any solution for this?

Junaid

[burnhoven]

Did you exchange the TV? New TV -> same problem?

No, i don't know this problem.

You can try the TV at another socket with nothing except of mains (no antenna, no hdmi, nothing).
If problem exist it must be a defect of TV or a curious problem with power grid.

[junaidgill]

Thanks Burnhoven for you quick replies!
I did replace the TV and was experiencing the same problem.
I also connected the TV to a different socket but that didn't help either.
Now I have returned the TV and have instead bought Samsung. I hope that it would work much better. But I must say that I was extremely disappointed by Philips support when I contacted them

Thanks anyways!

[burnhoven]

You're welcome...i wish you the best with your new TV.

[Tilator]

You're welcome...i wish you the best with your new TV.

Hello all other "guinea pigs" testing Philips electronics,

FW 096 flashed in now.

There seems to be a very annoying problem now. While having HD signal (DVB-T2) the picture starts to flicker after some tens of seconds.

The instruction for installing this FW recommended to install "standby software version 99.0.0.0" too. I did both updates. I do not know yet, which one made the problem.