WACS 7500 Internet Radio Server down 8th Dec 2012

[sboot]

It seems to be working for me again today

[Dalevall]

It rocks again

Have been waiting for response on e-mail, if there happens something new on the forum but have not received e-mail about new events from the forum.
But today when I tested my internet radio, it works, and now I see on the forum that there has been a Some replies, which I thank for.

I say as Daffodil Dai, it is easier to deal with the problem when you tell us that there is a problem.
When the radio disappeared, I just updated my network with new router and broadband operator, then it is evident you get the idea that the problem is internal.

Once again thanks for all the responses.

[tyty]

good news
it's OK for me now in belgium

[Daffodil Dai]

Thanks to all you customers who have posted a note on this topic to tell me that they are having success. Great news. No thanks to Philips Customer Support though .... who have not come back to me despite a direct request to Duncan from Customer Support. Poor Customer Service.

I would just like to point out to all of you other Customers that it "only" took 4weeks to sort out the problem!

I wonder what the top HiFi magazines would think if we all write and tell them about Philips lack of Customer Care? But would Philips Customer Support even care? I doubt it.

Philips Moderation Team .... if you're reading this - I would very much like a response to my suggestion for a daily updated Philips Technical Noticeboard with "known problems" and "known fixes" even if its negative. At least it would show you care.

Hey ho. Back to having Internet Radio music in my house again ... Hurrah!

Happy New Year everyone!

DD

For the past two days I have been unable to access the Internet Radio Server on my Stremium WACS 7500 and have spent ages trying to get it to work.

I have reset my broadband router reset the WACS machine and tried all sorts of other things including endless rebooting of all machines and routers. Eventually I had to admit defeat and went to the chat support on this website - only to find out that Philps are already aware of the problem and they have advised me to try again on Monday!!!!!!

So if anybody else out there is trying to listen to the Internet Radio through the Internet Radio Server - don't bother trying again until Monday 10th December by which time hopefully Philips might have resolved the issue.

I can only hope you haven't wasted as much time as I have on this issue!

It would be nice if Philips could send out an alert to tell existing customers of this problem ... so perhaps if anyone from Philips is reading this they could take note? After all they know what bits of their kit will be affected and from our registration forms who has them.

[tyty]

@sboot and @ Dalevall and other members

I'm glad it works for you too

[Blechtrottel]

I've checked my set yesterday late night.
Was working fine (in the morning it wasn't).
Seems they have fixed the problem ...

[jollyjonesy]

Hi All

I m glad I found this thread! get it sorted philips this is unacceptable!!

Jonesy!

[Philips - Remko]

Dear users,

As confirmed already by most of you all indeed the problem has been solved last week and all services are up and running.

Appologies for any inconvenience caused by this.

Kind regards,
Philips Moderation Team