12-12-2012, 05:51 PM #1
- Join Date
- Dec 2012
- Thanked 0 Times in 0 Posts
- Rep Power
Before you buy from phillips be aware of there customer service, and attitudes.
This is how they respond to complaints, with generic messages, brief history is i ordered an item, they charged me they then refunded stating out of stock and then with held my funds for 8 days. So now i am having to look else where even when i placed the order in november!
Dear Mr. Oler,
Thank you for your email in reagrds to the order you placed with Philips Online Shop, I am sorry to learn of your disappointment.
I can confirm that when an order is placed we do not actually debit your account, we merely place a hold on the funds. Once the order has been despatched we then debit the appropriate amount. In the case of your order we have placed a hold on the PayPal funds and once it became apparent that we were out of stock we released that hold. I can confirm that this has taken place.
I would like to apologise for the inconvenience this will have caused and appreciate that with Christmas approaching you need to source an alternative.
Be-aware before you buy i would never ever buy from phillips again and will be calling them to further the complant
Last edited by Philips - Andrea; 12-13-2012 at 01:32 PM.
By gdb in forum TV: OtherReplies: 1Last Post: 11-12-2012, 10:08 AM
By Max6979 in forum TV: Experience and InsightsReplies: 2Last Post: 07-07-2012, 10:31 AM
By KIMBERLY99 in forum TV: OtherReplies: 1Last Post: 05-30-2012, 03:21 PM
By uroayya in forum Blu-ray: BDP2000 & 3000 SeriesReplies: 2Last Post: 01-09-2012, 09:37 AM
By sosoro in forum Smart TV: User InterfaceReplies: 0Last Post: 01-01-2011, 06:59 PM