No internet radio SLA5520

[PhilW]

Hello,

thing I have an SLA5520 and it was working fine but now when I go to internet radio ijust get ---------------empty------------.
On the forum every seems ok but it does not work for me.
UPNP is OK on my router, my Phillips Streamium account is slow but it works.

Any ideas of what I can do, please?

Thanks
Phil

[Claes]

Hello. I have same problem as you have. What shall i do? Have you speak with Phillips? i dont now how to do it.Pleas, whrite if you know something.
Thanks
Claes.

[PhilW]

Hi Claes
I am hoping some nice Phillips person will come and help us. Perhaps is a port forwarding problem.
I would try and set the ports manually but I don't know what they are.
And I don"t know when the SLA5520 broadcasts the UPNP request as I found my router UPNP table full. I cleared it but it still does not work!
Phil

[lucas1970]

But if all worked perfectly before and suddenly stopped have doubts its ports. Had some issues yesterday with my sons NP2900 that lost internet radio and did not come back...

Will try again tonight to see the story but did you try already again?

[PhilW]

Yes I thought it could not be ports either. But if Philips say its all ok their end you have to believe them don't you? Interesting one of yours is not working either!
I will wait a bit and see what happens. Might reboot router but downloading now.

Phil

[Claes]

Hi Claes
I am hoping some nice Phillips person will come and help us. Perhaps is a port forwarding problem.
I would try and set the ports manually but I don't know what they are.
And I don"t know when the SLA5520 broadcasts the UPNP request as I found my router UPNP table full. I cleared it but it still does not work!
Phil

Hi. Thank you for your answer. I still think that Philips have some trouble with their server. And they work with it(Ihope).
We have to wait and see.
Regards
Claes.

[asirera]

Greetings all,
I too have a SLA5520 and effectively stopped working internet radio.
Today I contacted Philips and do not know what can happen, think it's a problem of your portal Streamium.
To you and I work?

regards

[PhilW]

I have two SLA5520's and both have stopped working in Internet Radio with the same eror. I have contacted Philips too so lets wait and see!

Here's Hoping,
Phil

[Daffodil Dai]

Good morning all.

Just to let you know that I have the same problem with my Stremium WAC7500. The Internet Server cannot be connected is the message I've been getting ofr over 15 days now.

When I contacted Philips Support Desk (via Chat) after a week they told me that "they were aware of the problem ... and it was 'Down' for maintenance and to try again on the following Monday. Which I did but it still didn't work.

I was then away for a week but felt confident by the time I got back it would be working - but it wasn't. So I went back to the Philips Help Desk for another chat session. They told me the same thing that "it was still down for maintenance." I queried how maintenance could last that long ... 12 days maintenance seems a bit excessive to me .... but all I got was some sort of platitude comment like "we apologise for the inconvenience". When I asked how much longer it would take....... they couldn't tell me.

Make of that as you will ... but I get the feeling that they just don't care how many people it inconveniences or just how frustrating it is.

We live in a rural area of West Wales (UK) where we cannot get an FM signal - so we are reliant on Internet Radio ... hence the reason for purchasing this piece of equipment. Frankly I am fed up with Philips rather cavalier attitiude.

Hope that it gets sorted soon ... but somehow I don't think we'll be listening to the internet radio over Christmas or the New Year somehow.

Best wishes
Diana

Hello,

thing I have an SLA5520 and it was working fine but now when I go to internet radio ijust get ---------------empty------------.
On the forum every seems ok but it does not work for me.
UPNP is OK on my router, my Phillips Streamium account is slow but it works.

Any ideas of what I can do, please?

Thanks
Phil

[lucas1970]

Same problem for me on my devices......something is going wrong at back end it looks

[dickfreddy]

i've got the same problem, an empty list in Radio Internet since many days.

[Daffodil Dai]

A quick update for you all

- I had another Chat session with Duncan from The Philips Support Desk. He gave me exactly the same answer that I had over 3 weeks ago .... "it should be up on Monday"

Yeah right.

I am fed up with all this nonsense about "maintenance" ..... they've obviously got a problem and they refuse to say what.

There MUST be someone from Philips who reads these messages - so come on Philips have the decency to give an official statement please. It's all so frustrating for your paying customers.

I will give Duncan credit though .. he has promised to email me when it's back up and running. I will believe it when I see it .... but let's be charitable .... after all it is Christmas.

Best wishes and good luck to us all ... let's hope it's back in time for Christmas.

D

[pjm]

I have the same problem (no internet radio stations) on my SLA5520 for some weeks now.
This is really an annoying situation and Philips service is not acting in a client friendly way as you
all experience.
To speed up the repair process I suggest to send an email to the ceo Frans van Houten,
he should be aware of the lousy performance of his support department.
Email address (probably): frans.vanhoten@philips.com

[Pacman]

Hi All,

Maybe you guys can give your MAC Address and registration ID´s so that can be checked by Philips.

Rgds

[pjm]

Hi All,

Maybe you guys can give your MAC Address and registration ID´s so that can be checked by Philips.

Rgds

To my opinion Philips does not really understand what service support and client focus means.
This situation now lasts for more than 3 weeks, and no response from Philips about the cause and
the corrective actions.
Please spread your annoyance via facebook, twitter and other media.