No internet radio SLA5520

[coconutjoe01]

hi another waste time on chat with a philips help this one was called carrie if you get her its a waste of 20 mins she recons no one else has complained and the fault must be with my out of waranty sla5520 so why was i told before christmas by duncan that philips wer having tec problems and would be sorted within a week
i said other custmers on the forum having same problem and at the same time so my unit can not be faulty so much for customer loyalty any body else on hear get any good advice from them or how to get it on thanks

[coconutjoe01]

how did you get on i am fed up with philips now it can not be a faulty unit as others have same problem when i was on chat with duncan he said the prob was a tec problem at philips and they wer working on it

[coconutjoe01]

hi daffodil anothe chat with carrie no help at all said it must be my unit at fault as no one else complained i said have a look on the chat forum she said to return the unit if its still on waranty but they know its not they just can not be bothered i chated with duncan that said the fault was at philips end and would be back on soon but still nothing have you managed to get any luck with yours

[pjm]

Still no internet radio connection with my sla5520.
I used to work with philips, at the PROFESSIONAL HEALTHCARE division.
If our support and service was as lousy as the support experienced with these streamium devices
we were all out of business now.
This is a disaster, philips please get some of your employees to use their brains,
and COMMUNICATE what is the root cause and the corrective actions to be taken.
Or should we use facebook, twitter etc to spread your service level (ZERO) before we get a sensible response.

[pjm]

I just chatted with the service support but the issue is too technical for them
So it is a waiste of time to follow that procedure, as others in this forum already experienced
I got a phone number to call : 0900 2021177
So please use this maybe someone at last has an expert knowledge

[Daffodil Dai]

I have [B]AT LAST/B] had a reply (to my original Topic) from The Philips Moderator Team who tell me that there is a problem at their end with the Internet Radio Server (I have a WACS7500 machine)

They cannot give me any further information or tell me when it will be up and running again .... but at least they have admitted that there IS a problem at their end!

I have suggested that they start up a TECHNICAL NOTICEBOARD where they post any KNOWN PROBLEMS on a daily basis and they can then also post any FIXES at the same place ... it would save all this time and effort trying to seek an answer ..... especially when it's their problem?

I suggest that anybody who has this problem - writes a note to Philips Moderation Team/Support to the same effect and see if we can use people power to get them to provide a better and more efficient service to their existing customers. What do you think?

Over to you ............!

Happy New Year
DD


...

hi daffodil anothe chat with carrie no help at all said it must be my unit at fault as no one else complained i said have a look on the chat forum she said to return the unit if its still on waranty but they know its not they just can not be bothered i chated with duncan that said the fault was at philips end and would be back on soon but still nothing have you managed to get any luck with yours

[Daffodil Dai]

I have never been very lucky with contacting the Philips Support Team .... Customer Service just doesn't seem to come top of their priorities. I am suffering from the lack of Internet Radio at the moment (since December 7th 2012) and have been struggling to get an answer from Philips as to what the problem is.

If I use the Chat facility - they tell me that the Internet Radio Server is down for maintenance ... and yet today - I have had a response to my topic to say that there is a known problem and they cannot tell me when it will be fixed.

I have suggested that they start up a TECHNICAL NOTICEBOARD on this website where they post any KNOWN PROBLEMS for a product ... on a DAILY basis and they can then also post any FIXES at the same place ... it would save all this time and effort trying to seek an answer ..... especially when it's their problem?

Can I suggest that if you think this might be a good idea - perhaps you could write a note to the same effect to The Philips Moderation Team/Support and see if we can use people power to get them to provide a better and more efficient service to their existing customers. What do you think?

I understand that every supplier/manufacturer suffers from technical problems occasionally .... and I would imagine most Customers are pretty sympathetic to that ... however, what I find really hard to accept is their lethargy and total lack of action (& seemingly lack of care) about the frustration involved to Customers.

Proactive rather than Reactive should be Philips motto for 2013!!

Happy New Year PJM!
Regards
DD

Still no internet radio connection with my sla5520.
I used to work with philips, at the PROFESSIONAL HEALTHCARE division.
If our support and service was as lousy as the support experienced with these streamium devices
we were all out of business now.
This is a disaster, philips please get some of your employees to use their brains,
and COMMUNICATE what is the root cause and the corrective actions to be taken.
Or should we use facebook, twitter etc to spread your service level (ZERO) before we get a sensible response.

[sboot]

I've had the same problem with my internet radio since about 15/12/2012 and all was working well before. I've tried a master reset of my SLA5520 and re-registered the product on My Philips to no avail.

Glad to see they are aware of the problem though. I bet the person who is meant to be fixing this problem (and has the admin password) has been on holiday over Christmas, or may have left the company and someone else is trying to pick up the pieces LOL. I really hope they fix it soon.

[Daffodil Dai]

I think you're right SBOOT. Well let's hope that they didn't have too much to eat and drink over the Christmas Period and can fix the problem quickly!

I miss my Internet Radio and would like to have my daily music back!

Thanks for your comment.
Happy New Year!
DD

I've had the same problem with my internet radio since about 15/12/2012 and all was working well before. I've tried a master reset of my SLA5520 and re-registered the product on My Philips to no avail.

Glad to see they are aware of the problem though. I bet the person who is meant to be fixing this problem (and has the admin password) has been on holiday over Christmas, or may have left the company and someone else is trying to pick up the pieces LOL. I really hope they fix it soon.

[Oscar]

Hi, check here http://www.supportforum.philips.com/...n-8th-Dec-2012

[pjm]

Thanks Oscar for this information, I wonder why it took so long
to communicate this.
Still it is very unprofessional not giving the plan and planning to solve this issue!

[pjm]

I just send a message to the ceo of philips
to get attention for the streamium problem.
I expect he will take actions to solve the issue asap.
Keep your fingers crossed ...

[coconutjoe01]

got a reply from philips at last to say the problem was at philips end and they are working on it hope it wont be to long or we will be back emailing you

[sboot]

It seems to be up and working for me again today

[pjm]

I got a response from philips ceo, they are going to tackle this problem now!

And after trying to connect my device is working, fantastic.
Thanks Frans!
Hopefully you install better procedures to prevent this to happen again.