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    Thumbs up Start-up issues when external devices like HTS are connected (SCC_96076).

    MODEL/CHASSIS:
    Q551.2ELA
    Q551.2LLA
    Q552.2ELA
    Q552.2LLA
    Overview of model numbers and SW ID: Q555x_x1.14.104.0.xls

    INFO:
    An upgrade of the Stand-by software is needed to counter issues like:
    - Set reboots when switching between HTS (connected on HDMI) and other inputs.
    - Loss of all HTS icons (due to reboot, CEC bus can be pulled down). Some HTS icons disappear but one. Only 1 HTS icon is present. Full control is still possible with this icon left.

    Note: In fact all devices that use an Easylink (CEC) kind of communication can trigger the issue. Not only Philips HTS devices.

    CURE:
    First ensure that the main TV software is upgraded to v14.104 (or later, but always choose the latest version).
    Then:
    1. Upgrade via USB: Upgrade the Stand-by SW via the UPG file (*). Place UPG file in an "Upgrades" directory on the USB stick.
    - or-
    2. Upgrade via Remote Service: an RS fix will be made available that will enable an upgrade of the Stdby SW via IP (#). This must be scheduled via the callcenter.

    INSTRUCTIONS:
    For more detailed instructions on how to upgrade via USB, read this post from "Bluevoice".

    REMARKS:
    - (*) Files are attached.
    - (#) Only applicable to IP-connected sets and in countries where the "Remote Service" feature is rolled out (currently only Nordic, DACh, and BeNeLux).
    - Caution: Do not switch "off" the TV or remove the USB flash drive during the software update!
    - If an error occurs during the update, retry the procedure. If the error re-occurs, contact Philips Consumer Care.

    SW FILES:
    StandbySW_Q5551_92.0.0.0_prod.zip
    StandbySW_Q5553_92.0.0.0_prod.zip
    Last edited by Philips; 12-19-2012 at 10:29 AM.
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  2. The Following User Says Thank You to Philips For This Useful Post:

    Toengel (12-20-2012)

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