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    Thumbs up TV blocks/reboots/does not respond to RC/cannot change channels (SCC_96273).

    MODEL/CHASSIS:
    Q552.4ELA
    Overview of model numbers and SW ID: Q554x_SW_ID.xls

    INFO:
    An upgrade of the Stand-by software is needed to counter issues like:
    - Picture freezes.
    - No response to remote control commands.
    - TV set sometime switching off by itself and rebooting.
    - Not able to change channels.

    CURE:
    Upgrade the Stand-by software of the TV to version 99.0.0.0 (or higher).
    There are two upgrade methods: via USB stick or via Remote Service. See instructions below.

    Before you start, ensure that you have the following:
    • A USB flash drive (= stick) with at least 100MB of free space (note: do not use a USB hard disk drive for a software update).
    • A file compression application (the latest version of WinZip® is recommended).
    Note: This procedure assumes that you use a Microsoft® Windows® PC with the latest version of WinZip installed.

    USB-stick
    Step 1. First, check the Main TV software:
    - Be sure to have the latest Main TV SW loaded: v0.96.0.0 (or higher). If okay, proceed with Step 2.
    - If not okay, download the file from the Philips support website and follow the given instructions.
    When ready, go to Step 2.

    Step 2. Upgrade Stand-by software:
    - The upgrade file is attached: select and download the "StandbySW_Q554x_99.0.0.0.zip" file (the "x" is model dependent: M is for M/08 sets, the rest uses E).
    - Insert the empty USB flash drive into a USB connector on your PC.
    - On your PC, create a folder named "upgrades’ in the root directory of the USB flash drive.
    - Extract the UPG-file to the "upgrades" folder on the USB flash drive (do not place in the root dir).
    - Using the archive utility, extract the UPG-file to the "upgrades" folder on the USB flash drive.
    - Safely remove the USB flash drive from the PC.
    - Remove all USB devices (such as Wi-Fi adaptor) from the TV, then switch ON the TV.
    - Connect the USB flash drive to a USB connector on the TV.
    - Press the Home/Menu button, and select [Setup] > [Software settings] > [Local updates].
    - Select the correct UPG file and press OK.
    - A prompt appears, select [Continue], then press OK.
    - The software upgrade starts automatically.
    - The upgrade is complete when a notification message appears on screen.
    - Remove the USB flash drive from the TV.
    - You need to disconnect the power cable from the power outlet. Wait one minute then reconnect it. After that you can start your TV in the usual way.

    - or-

    Remote Service
    An RS fix will be made available that will enable an upgrade of the Stdby SW via IP. This must be scheduled via the callcenter. (#)

    REMARKS:
    - (*) Files are attached.
    - (#) Only applicable to IP-connected sets and in countries where the "Remote Service" feature is rolled out (currently only Nordic, DACh, and BeNeLux).
    - Caution: Do not switch "off" the TV or remove the USB flash drive during the software update!
    - If an error occurs during the update, retry the procedure. If the error re-occurs, contact Philips Consumer Care.

    SW FILES:
    StandbyFactory_Q554E_99.0.0.0.zip
    StandbyFactory_Q554M_99.0.0.0.zip
    Last edited by Philips; 12-19-2012 at 03:23 PM.
    Forum Mod

  2. The Following User Says Thank You to Philips For This Useful Post:

    Toengel (12-20-2012)

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