Server Problem In.Sight Baby Monitor

[Asison]

I am able to connect the monitor to the same network that my iphone 4 is connected to. The monitor LED is solid green. The In.Sight app begins the set up process, but then the ends with

"Server Error. The service you requested is currently unavailable. We apologize for this interruption in service."


I have already spoke with Philips tech support and they were suggesting it was a software issue (ie app) so I reinstalled the app on my iPhone with the same results. Also, same results using the iPad ver of the app. A trouble ticket was created.

Thanks!

[dsm123]

I am having a similar problem - when I try to live stream to my iPhones or iPads when I am at home using the same Wifi network that the monitor is on, i receive this error: "Problem in connection to server". When I take my iPhone off the Wifi (and use 4G), it connects to the monitor for live streaming without problem.

What are the settings I need to change on my Wifi network or router to enable my devices to receive streaming feeds from the monitor? This used to work, but recently has stopped.

[dsm123]

Umm - so the other item was closed by the moderator and redirected to this thread. So - where is the moderator's comment here?

[dsm123]

Rectified this myself. I used my wireless router to create a guest wifi network, separate from my protected home wifi network. I place my iphone and iPad on this guest network, and the app can connect to the camera to view live streaming.

[Philips - QK]

Dear Asison & dsm123,

May I know if the issue has been resolved yet? Am asking because this seems to be due to a short-lived server downtime. Please advise.

Kind regards,
Philips Moderation Team

[PaulDonovan]

Hi
I am experiencing this problem but only on one of the monitors

Regards

Paul

[kwinnie]

maybe you can provide your registration ID to philips for a check?
also, it can be due to the bandwidth of your network also. you can download some apps like in inSSIDer to see how fast your network is.