bdp9600 disk is stuck inside

[jacmania]

hello

i have a problem with the bdp9600/h12
a disk is stuck inside after watchting a move i press eject button but the disk not wants to go out
the draw goes normal open en close only with out the disk is there one trick for that or something?
i get more and more angry with philips bad firmwares en go so on

[Toengel]

Hi,

pull power cord and then restart device.

Toengel@Alex

[jacmania]

Hi,

pull power cord and then restart device.

Toengel@Alex

thnks for replay alex

i have try that many times but no action the movie is still stuck inside i think that he must go for repair
he is not jet 5 months old or is there a other thing that i can try?

[Toengel]

Hi,

you can only try to push the eject button many time during starting the BDP... if that does not work -> service.

Toengel@Alex

[jacmania]

Hi,

you can only try to push the eject button many time during starting the BDP... if that does not work -> service.

Toengel@Alex

it didnt work he goes to repair

thanks for the tips