Phillips Songbird Windows 7 64bit unable to re-install sa3mus08s_37_psb_eng.exe

[DaveV]

Hi
I was having problems with Songbird after updating the latest firmware - forums indicated reinstalling songbird would reinstall drivers and fix the issue. Uninstalled songbird.
Now cannot re-install it.

"An error occurred during the installation. Please launch the installer again to install Philips Songbird."

The error apears to be during the unpacking with the following left on the install window.

C:\users\my-id\Appdata\local\temp\Phillips Songbird\songbird_1.11.1-2265_windo....... cant read the end.

However in this drive I found Songbird_1.11.1-2265_windows-i686-msvc8.exe clicking on this has installed uncustomised native songbird. I want the Philips one with the firmware updating options.

I have tried.
Runnning CC cleaner and cleaning drive and registry.
typing Philips into the win 7 seach box and deleting all "Philips Songbird" directories. C:\users\my-id\Appdata\roaming\ and Appdata\local\
Deleting the C:\users\my-id\Appdata\local\temp\Phillips Songbird\ directory.

Re-run of sa3mus08s_37_psb_eng.exe results in the same error.
also tried the US one sa3mus08s_37_psb_aen.exe

Tried 7zip to unpack and see if I could find an install solution I did get an error when it prompted me for an overwrite of distribution.ini - however the extracted directories did not seem to have a possible Philips customised Songbird install file.

Also clicked on it to check for compatability issues and run it XP SP2 mode - still the same result.

Any help then to find out why the philips customisation will not reinstall?

Thanks Dave

[Oscar]

Did you try this http://www.p4c.philips.com/cgi-bin/c...w_partial.html

[DaveV]

Did you try this http://www.p4c.philips.com/cgi-bin/c...w_partial.html

Hi - tried the cleanPSB.bat but this again had no effect and I still have the problem. I need the songbird on this particular PC which is a desktop for family use. So installing on another PC is not going to solve my problem.

Dave

[DaveV]

Hi - ran cleanPSB.bat then restarted computer - no change still getting same error. I need songbird on this particular computer it is a desk top computer for shared family use.

[Oscar]

Hi, maybe try here also http://philips-diagtool.sbe-online.c...ymptom_details

[DaveV]

That new link did not get any better forum results. The clean up bat I preume has worked I ran it in a DOS window.
C:\Users\Ves>cleanpsb

C:\Users\Ves>rmdir /S /Q "C:\Users\Ves\AppData\Roaming\Philips-Songbird"
The system cannot find the file specified.

C:\Users\Ves>rmdir /S /Q "C:\Users\Ves\Local Settings\Application Data\Phili
ps-Songbird"
The system cannot find the file specified.

C:\Users\Ves>rmdir /S /Q "C:\Program Files\Philips\Philips Songbird"
The system cannot find the path specified.

C:\Users\Ves>reg delete "HKLM\SOFTWARE\Philips Songbird" /va /f
ERROR: The system was unable to find the specified registry key or value.

C:\Users\Ves>reg delete "HKLM\SOFTWARE\Philips-Songbird" /va /f
ERROR: The system was unable to find the specified registry key or value.

C:\Users\Ves>reg delete "HKLM\SOFTWARE\Songbird\dist\Philips" /va /f
ERROR: The system was unable to find the specified registry key or value.

C:\Users\Ves>
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[Philips - Katerina]

Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips – Katerina