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  1. #1
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    Angry Demand AD7000W firmware

    Actually I am frustrated with the after sales service of Philips.
    I don't understand why there is no firmware download in official way.

    My AD7000W is using firmware released in 2011. And I know there is firmware release in 2012 by searching post in the forum, however there is no official download link. That is so ridiculous that the moderator send download link by PM 1 by 1. And he refused to send now.

    As a consumer, I have happy that a flaw-less product has no firmware update required, however, that is not true in reality (at least for AD7000W).

  2. #2
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    Hello acousticwind,

    Thank you for your post.

    AD7000W is end of life product and the support is now offered via repair centres. Please contact your local Philips dealer for further assistance.

    Kind regards,
    Philips Moderation Team

  3. #3
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    That's really funny that Philips awared the issue and already fixed with firmware released and passed along in Jan 2015. And now asking customer to send the so call "end of life" product to repaire centre with excessive co2 emission, time cost.

    I suggest you to simply upload the firmware to download page or escalate the case to related party

  4. #4
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    I too need this firmware and have already spent several hours trying to locate it. would it be possible to at least get a repair centre list from philips. I cant even find where to go to get help. phone support was a total joke as I was actually lied to. please do something about this. Otherwise you will lose me, and every person I talk to, as a customer forever. seriously bad experience so far. can you recover? do you care?

  5. #5
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    Couldn't agree more, this is absolutely ridiculous.

    Please place a download link on the support page with the latest firmware. This unit is still on sale in the UK and to remove support in this way is just beyond belief.

  6. #6
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    Seems Philips decided to give up service recovery and ignore us

  7. #7
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    Hello,

    As stated before AD7000W is end of life product and the support is now offered via repair centres. Please contact your local Philips dealer for further assistance.

    Kind regards,
    Philips Moderation Team

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