01-29-2013, 07:17 AM #15
- Join Date
- Jan 2013
- Thanked 0 Times in 0 Posts
- Rep Power
Is end of Jan-13 really the right time for private messages?
Dear Remko, Philips,
Could you please give us - the COMMUNITY OF USERS - an update in January, as promised on 27.12.2012 "We [...] will provide you a further update on progress in January", rather than sending a private message to ONE USER ONLY while we are almost at the end of January and still no news on such update yet?
I fully appreciate the situation may not be comfortable for customer "facing" people like you at the moment - for having worked in customer service myself I also appreciate you might not be involved in the fix at all yourself - but please also carefully consider the level of frustration some users have reached. You should thus consider carefully the way you communicate not to add to it.
By Philips - Remko in forum Sound: Streamium NP Series (NP3900|NP3700|NP3500|NP3300|NP2900)Replies: 13Last Post: 03-18-2013, 03:25 PM
By englerch in forum Sound: Streamium NP Series (NP3900|NP3700|NP3500|NP3300|NP2900)Replies: 1Last Post: 06-02-2012, 12:49 PM
By GatesOfDelirium in forum Smart TV: SoftwareReplies: 3Last Post: 02-04-2012, 12:40 PM
By mknop in forum Smart TV: New AppsReplies: 0Last Post: 12-30-2011, 01:19 PM
By Philips in forum Smart TV: New AppsReplies: 9Last Post: 09-30-2011, 01:10 PM