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  1. #16
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    Is end of Jan-13 really the right time for private messages?

    Dear Remko, Philips,

    Could you please give us - the COMMUNITY OF USERS - an update in January, as promised on 27.12.2012 "We [...] will provide you a further update on progress in January", rather than sending a private message to ONE USER ONLY while we are almost at the end of January and still no news on such update yet?

    I fully appreciate the situation may not be comfortable for customer "facing" people like you at the moment - for having worked in customer service myself I also appreciate you might not be involved in the fix at all yourself - but please also carefully consider the level of frustration some users have reached. You should thus consider carefully the way you communicate not to add to it.

    Regards

    Laurent

    Quote Originally Posted by Philips - Remko View Post
    Hi jphenrick,

    I have send you a personal message please check your inbox.

    Kind regards,

  2. #17
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    Dear users,

    We are still working on the upgrade but unfortunatly we cannot give any timeframe of when it will be released.

    Sincere apologies on the inconvenience caused.

    Kind regards,
    Philips Moderation Team
    Forum Mod

  3. #18
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    Can Philips Release at least the latest firmware with teh reported bug fixes for the units while the napsetr part is still being resolved please?

    can this question be asked of support please?

    thanks

    JH

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